Customer Service

Neara; Los Angeles (CA); On-site; USD 52,000 - 61,000; Full time

Job summary

Neara in Los Angeles is seeking a Customer Service Representative to help patients navigate their sleep apnea treatment journey. You will provide unique, impactful support, enhancing patient success and engagement while earning commission for referrals and reviews.

This role offers a chance to make a difference in patient health outcomes, with a base salary of $52,000 and uncapped commission opportunities based on performance.

Qualifications

• 2+ years in customer support or patient care.
• Strong communication over phone, email, and text.
• High ownership mindset and problem-solving skills.

Responsibilities

• Support patients through phone, email, and SMS.
• Help patients achieve long-term treatment success.
• Identify opportunities to enhance the patient experience.

Skills

Customer support experience

Strong communication skills

Problem-solving skills

Experience with CRM tools

Tools

Salesforce

Job description

Customer Service Representative

Job type: Full Time · Department: Customer Service · Work type: On-Site · USD 52,000-61,000 / year

Los Angeles, California, United States

About the job

Daybreak helps people breathe easier at night so they can sleep better and live healthier.

Our custom‑fit sleep apnea dental device enables doctor‑directed care to happen completely at home, making treatment more accessible, convenient, and effective. From virtual consultations to insurance coordination, we guide patients through every step of their sleep health journey.

At Daybreak, better sleep is not just a goal, it’s the outcome we deliver every day.

About the Role

Our Customer Support team is at the heart of the patient experience. As a Customer Service Representative, you will help patients successfully navigate their treatment journey, from onboarding through optimization, ensuring they get the most out of their sleep apnea solution.

This is not a traditional customer support role. You are directly supporting patient success, improving health outcomes, and helping people stay consistent with life‑changing treatment.

You’ll also play a unique dual role: delivering exceptional patient care while contributing to growth through referrals, reviews, and patient engagement, earning commission for the impact you drive.

What You’ll Do

• Support patients through phone, email, and SMS to ensure a smooth and successful treatment journey
• Help patients move from device fitting to long‑term treatment success and optimization
• Act as a key point of contact for questions, concerns, and ongoing support
• Identify opportunities to improve the patient experience and share feedback with internal teams
• Encourage satisfied patients to share reviews and refer others to Daybreak
• Help patients stay engaged and successful in their treatment plan
• Contribute to patient growth initiatives and earn commission based on outcomes

What We’re Looking For

• 2+ years in customer support, patient care, account management, or a client‑facing role (healthcare or DTC experience a plus)
• Strong communication skills, especially over phone, email, and text
• A genuine desire to help people and improve their experience and outcomes
• High ownership mindset: you don’t just answer questions, you solve problems
• Comfortable in a fast‑paced, evolving environment
• Strong problem‑solving skills and emotional intelligence
• Experience with CRM tools (Salesforce experience is a plus)
• Ability to commute and be in our West Los Angeles office, Monday through Friday

What Makes This Role Unique

• Impact‑driven work: You’re helping patients treat sleep apnea and improve long‑term health outcomes. It’s a customer support role that quite literally saves lives.
• Hybrid care + growth role: Support patients and contribute to business growth.
• Commission upside: Earn additional compensation by helping drive referrals, reviews, and patient engagement.
• High‑growth environment: Your feedback and ideas directly shape how we improve the patient experience.

Compensation

Base salary: $52,000 (hourly equivalent) + uncapped commission.

Total earnings increase based on performance and patient engagement impact.

Equal Opportunity

Daybreak is an equal opportunity employer. We are committed to building a diverse, inclusive team and to creating a workplace where everyone can thrive. All employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.