Sleep Technician: Home Sleep Therapy Support

Accendra Health, Inc.; Richmond, Northern (VA, KY); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Disability coverage

Assistance program

Job summary

Accendra Health, Inc. is seeking a Sleep Technician to help patients feel comfortable using prescribed sleep therapy equipment. You will set up devices, provide education, and deliver compassionate support to promote adherence to therapy.

The role emphasizes clear communication, teamwork with caregivers, and accurate documentation of patient interactions. Experience in customer service and comfort with medical equipment is valued.

Qualifications

• High school diploma or GED required.
• At least two years of in-person customer service experience requested.
• Strong customer service and patient-support skills expected.
• Ability to explain equipment instructions and technical information clearly.
• Strong verbal and written communication skills.

Responsibilities

• Prepare and configure sleep therapy equipment according to prescribed settings.
• Set up equipment and teach patients and caregivers how to use, clean, and maintain it safely.
• Explain equipment features, warranties, and important safety information.
• Answer patient questions and troubleshoot technical equipment issues.
• Follow up with patients regarding equipment use, therapy concerns, and compliance.
• Encourage and support patients in following their prescribed therapy.
• Assess and reassess patients’ care and service needs throughout their contact with the organization.
• Develop and update basic patient care plans based on physician orders as needed.
• Monitor patients’ responses to the equipment and services provided.
• Accurately document all patient and customer interactions.
• Address patient concerns and refer complaints to the appropriate team member when necessary.
• Collect and process patient payments.
• Complete documentation related to equipment delivery, pickup, exchange, repair, or replacement.
• Promote a safe environment for patients, employees, and equipment.
• Perform other duties as assigned.

Skills

Customer service

Clear communication

Tech-savvy

Sleep therapy knowledge

Independent worker

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Job description

Accendra Health, Inc. is seeking a Sleep Technician to help patients feel comfortable using prescribed sleep therapy equipment. You will set up devices, provide education, and deliver compassionate support to promote adherence to therapy.

The role emphasizes clear communication, teamwork with caregivers, and accurate documentation of patient interactions. Experience in customer service and comfort with medical equipment is valued.