Sleep Technician - Richmond, VA

Apria-Healthcare; Richmond (VA); On-site; USD 2,659,000 - 3,237,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) Plan

Paid time off

Parental leave

Disability coverage

Employee assistance program

Job summary

Accendra Health is seeking a Sleep Technician to support patients with prescribed sleep therapy devices. You will set up equipment, educate patients and caregivers on usage and maintenance, and provide compassionate customer service to promote therapy adherence.

Ideal candidates have strong communication, organizational skills, and the ability to work independently. The role emphasizes accuracy in documentation and safety in handling medical equipment, with an hourly pay range and comprehensive

Qualifications

• High school diploma or GED required.
• At least two years of in-person customer service experience.
• Strong customer service and patient-support skills.
• Ability to clearly explain equipment instructions and technical information.
• Strong verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Strong organization and attention to detail.
• Ability to collaborate with patients, caregivers, and team members.
• English proficiency in reading, writing, and verbal communication.
• Intermediate computer skills including Word and Excel.
• Learn electronic patient-record and equipment-management systems.

Responsibilities

• Prepare and configure sleep therapy equipment per prescribed settings.
• Set up equipment and teach patients and caregivers how to use, clean, and maintain it safely.
• Explain equipment features, warranties, and safety information.
• Answer patient questions and troubleshoot equipment issues.
• Follow up with patients regarding equipment use and compliance.
• Encourage and support patients in following prescribed therapy.
• Assess and update patient care plans as needed.
• Monitor patient responses to equipment and services.
• Document all patient and customer interactions.
• Address concerns and refer complaints to the appropriate team.

Skills

Customer service

Patient-support

Technical explanation

Independent work

Communication (verbal/written)

Organizational skills

Team collaboration

English proficiency

Computer skills (Word/Excel)

EMR/system learning

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long‑term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

Sleep Technician

The anticipated hourly range for this position is $19.50–$23.50. The actual compensation offered may vary based on job‑related factors such as experience, skills, education, and location.

What You’ll Do

As a Sleep Technician, you will help patients feel comfortable and confident using their prescribed sleep therapy equipment. You will provide equipment setup, education, technical support, and compassionate customer service while encouraging patients to stay consistent with their therapy. Your responsibilities will include:

• Prepare and configure sleep therapy equipment according to prescribed settings.
• Set up equipment and teach patients and caregivers how to use, clean, and maintain it safely.
• Explain equipment features, warranties, and important safety information.
• Answer patient questions and troubleshoot technical equipment issues.
• Follow up with patients regarding equipment use, therapy concerns, and compliance.
• Encourage and support patients in following their prescribed therapy.
• Assess and reassess patients’ care and service needs throughout their contact with the organization.
• Develop and update basic patient care plans based on physician orders and assessment findings, when required.
• Monitor patients’ responses to the equipment and services provided.
• Accurately document all patient and customer interactions.
• Address patient concerns and refer complaints to the appropriate team member when necessary.
• Collect and process patient payments.
• Complete documentation related to equipment delivery, pickup, exchange, repair, or replacement.
• Promote a safe environment for patients, employees, and equipment.
• Perform other duties as assigned.

What You’ll Need

• High school diploma or GED.
• At least two years of in‑person customer service experience.
• Strong customer service and patient‑support skills.
• Ability to clearly explain equipment instructions and technical information.
• Strong verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Strong organization and attention to detail.
• Ability to collaborate effectively with patients, caregivers, and team members.
• English proficiency in reading, writing, and verbal communication.
• Intermediate computer skills, including Microsoft Word and Excel.
• Ability to learn electronic patient‑record and equipment‑management systems.
• Experience working with patients, sleep therapy equipment, home medical equipment, or healthcare services is preferred but not required.

Physical Requirements

Ability to occasionally stand and walk and frequently remain seated. Ability to handle and operate medical equipment. Ability to occasionally lift and/or move up to 50 pounds. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions of the position.

Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long‑term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well‑being programs

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long‑term care for the patients we serve. With more than 6,000 teammates across a nationwide network of over 250 service locations across our Apria and Byram Healthcare brands, we have the reach and expertise to make home‑based care work better for everyone. If you’re interested in meaningful work with impact, explore our career opportunities ─ from remote‑friendly to hybrid and in‑person roles ─ and join us in our purpose of Bringing Care To Life™.