Sleep Solutions Specialist | Bilingual

Mattress Firm Inc.; Wylie (TX); On-site; USD 53,000 - 67,000; Full time

Benefits offered by this job

401(k) match

Medical, dental, vision insurance

Employee discounts on mattresses

On-the-job training and development

Mental health and life resources

Job summary

Mattress Firm Inc. is seeking a Sleep Expert to enhance the in-store experience by acting as a trusted sleep authority and guiding customers to their dream mattress.

You will use digital tools to support omnichannel shopping and maintain strong relationships from first contact through delivery. The role emphasizes leadership in customer service, knowledge of products, and achieving sales targets while adhering to company values.

Qualifications

• Bilingual Spanish or Arabic preferred.
• Retail sales experience helpful.
• Strong customer service and communication skills.

Responsibilities

• Elevate the customer's in-store experience as a trusted sleep authority.
• Provide technical and product knowledge information to customers.
• Drive individual sales performance and KPI achievement.
• Maintain customer relationships before and after purchase and resolve issues.
• Monitor competitors and promotions to support sales strategy.
• Utilize digital tools to support an omnichannel experience.
• Help with product handling and lifting 50+ pounds.

Skills

Bilingual (Spanish or Arabic)

Retail Sales

Customer Service

Job description

Mattress Firm Inc. is seeking a Sleep Expert to enhance the in-store experience by acting as a trusted sleep authority and guiding customers to their dream mattress.

You will use digital tools to support omnichannel shopping and maintain strong relationships from first contact through delivery. The role emphasizes leadership in customer service, knowledge of products, and achieving sales targets while adhering to company values.