Sleep Lab - Registration Coordinator

College of Pastoral Supervision and Psychotherapy; Pinehurst (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

FirstHealth of the Carolinas is seeking an administrative professional to assist with patient registration, insurance verification, and payment processing in a central North Carolina health system. The role emphasizes accuracy, efficient data handling, and clear communication with patients and clinical staff.

Applicants should have a high school diploma or GED, familiarity with medical terminology, and strong typing and computer skills.

Qualifications

• High school diploma or GED required.
• Understanding of medical terminology.
• Two years of experience in a medical-related field preferred.
• Bilingual skills preferred.
• Strong verbal communication and ability to multitask.
• Proficient in typing and computer literacy.
• Commitment to excellent customer service.

Responsibilities

• Patient Registration: Register patients accurately and efficiently.
• Insurance Verification: Verify insurance benefits and pre-certifications.
• Demographic Verification: Ensure all patient demographic information is up to date.
• Payment Handling: Collect and post payments, and assist with financial assistance applications as needed.
• Customer Service: Maintain a customer‑centric approach when dealing with all types of patients, both internal and external.
• Communication: Provide clear and effective communication with patients and medical staff.
• Administrative Duties: Manage multiple tasks in an organized manner, complete required documentation, and follow up on outstanding issues.

Skills

Strong verbal communication

Multitasking

Typing 35 wpm

Computer literacy

Customer service

Bilingual

Education

High school diploma or GED

Job description

Overview

FirstHealth of the Carolinas is a nationally recognized health care system in central North Carolina with headquarters in Pinehurst, N.C. FirstHealth of the Carolinas has been nationally recognized as a top 150 place to work in health care by Becker's Healthcare for two consecutive years.

Responsibilities

• Patient Registration: Register patients accurately and efficiently.
• Insurance Verification: Verify insurance benefits and pre-certifications.
• Demographic Verification: Ensure all patient demographic information is up to date.
• Payment Handling: Collect and post payments, and assist with financial assistance applications as needed.
• Customer Service: Maintain a customer‑centric approach when dealing with all types of patients, both internal and external.
• Communication: Provide clear and effective communication with patients and medical staff.

Administrative Duties: Manage multiple tasks in an organized manner, complete required documentation, and follow up on outstanding issues.

Qualifications

• Education and Experience: High school diploma or GED required.
• Understanding of medical terminology.
• Two years of experience in a medical-related field preferred.
• Bilingual skills preferred.
• Skills: Strong verbal communication skills; ability to manage multiple tasks effectively; proficient in typing (minimum 35 wpm) and computer literate; commitment to excellent customer service.
• Working Conditions/Physical Demands: Primary office environment/workstation; potential exposure to communicable diseases; physical requirements include stooping, crouching, standing, walking, sitting for extended periods; medium physical effort required, including lifting up to 40 pounds and frequently carrying objects weighing up to 20 pounds.
• Sensory Requirements: Talking: Expressing or exchanging ideas by means of the spoken word; able to read, write, speak, and comprehend the English language. Hearing: Perceiving the nature of sound by ear. Vision: Acuity at 20 feet or more (far vision) and 20 inches or less (near vision).
• Mental Requirements: Ability to perform effectively in frequent stressful situations.
• Exposure to Hazards: Possible exposure to chemicals, infectious, electrical, and fire hazards; exposure to blood and body fluids requiring Biohazard protection.