Registration Coordinator WCS

FirstHealth of the Carolinas; Pinehurst (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

FirstHealth of the Carolinas in Pinehurst is seeking a registration coordinator to manage the patient registration process in various hospital areas. The role requires exceptional customer service skills and an understanding of medical terminology, along with the ability to handle various registration tasks, insurance verification, and cash collections.

Candidates should be high school graduates with two years of experience in a medical field preferred. This role offers opportunities for those with strong communication skills and the commitment to patient care.

Qualifications

• Exceptional customer service for internal and external customers.
• Understanding of medical terminology.
• Two years’ experience in a medical related field preferred.

Responsibilities

• Responsible for registration of patients and verification of insurance benefits.
• May handle cash collections and posting receipts.
• Assist in prepping charts and ordering supplies.

Skills

Customer service

Verbal communication

Bilingual skills

Education

High school graduate (or equivalent)

Tools

Basic computer skills

Job description

Overview

FirstHealth of the Carolinas is a nationally recognized health care system located in central North Carolina. Comprised of four hospitals with more than 600 beds, the system also offers leading‑edge heart care in the Reid Heart Center, the area’s only dedicated heart and vascular center. Our growing health system has more than 6,200 employees serving in more than 75 locations throughout a 15‑county service area. In addition, FirstHealth has received numerous accolades for its patient care and outcomes, including recognitions from Healthgrades, U.S. News & World Report, and Becker’s Healthcare.

Job Description

The registration coordinator supports the units by managing the registration process for patients to the hospital, triage, emergency, and inpatient areas. Accurate collection of information entered, and collected, verifying insurance, accepting payments, and co‑pays. Must have exceptional customer service for internal and external customers. Supports all areas of Women’s and Children’s.

Responsibilities

• Responsible for registration of patients, verification of insurance benefits, pre certifications, and verification of demographic information.
• Responsibilities may also include financial assistance referrals and financial assistance as needed.
• Responsible for cash collections and cash posting receipts.
• May be required to work various shifts including weekends and holidays.
• May be responsible for paging various code situations and must be knowledgeable in Safety policies and procedures.
• Bilingual skills preferred.
• Other duties may include assistance in prepping charts and various other office duties, including making appointments, and ordering supplies as required by supervisor.
• Responsible for paging physicians, calling for RRT, and codes.

Qualifications

High school graduate (or equivalent). Understanding of medical terminology. Two years’ experience in a medical related field preferred. Basic computer knowledge and skills.

Additional Skills

Strong verbal communication skills. Effectively able to manage multiple tasks in an organized manner. Must be able to type and be computer literate. The candidate/employee must be committed to excellent customer service when dealing with all types of patients, internal and external, and accept other duties as assigned.