Registration Coordinator

FirstHealth of the Carolinas; Pinehurst (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

FirstHealth of the Carolinas is looking for a Registration Coordinator in Pinehurst, NC. This role involves the registration of patients, verifying insurance benefits, and handling payment collections. A high school diploma or GED is required, along with strong verbal communication skills.

The ideal candidate should have a commitment to customer service, bilingual skills preferred, and the ability to manage multiple tasks efficiently. Join a nationally recognized health care system where diversity and inclusion are valued.

Qualifications

• High school graduate or equivalent required.
• Understanding of medical terminology preferred.
• Two years’ experience in a medical related field preferred.
• Ability to type 35 wpm.

Responsibilities

• Registration of patients and verification of insurance benefits.
• Pre-certifications and verification of demographic information.
• Payment collection and financial assistance applications.

Skills

Bilingual skills

Verbal communication

Organization

Computer literacy

Education

High School diploma or GED

Job description

Overview

FirstHealth of the Carolinas is a nationally recognized health care system located in central North Carolina. Comprised of four hospitals with more than 600 beds, the system also offers leading‑edge heart care in the Reid Heart Center, the area’s only dedicated heart and vascular center. Our growing health system has more than 6,200 employees serving in more than 75 locations throughout a 15‑county service area. In addition, FirstHealth has received numerous accolades for its patient care and outcomes, including recognitions from Healthgrades, U.S. News & World Report, and Becker’s Healthcare.

Position Summary

The Registration Coordinator is responsible for registration of patients, verification of insurance benefits, pre‑certifications, verification of demographic information, payment collection, posting, and financial assistance applications as needed.

Essential/Work Expectations

This position is deemed essential. Essential staff are expected to report to work during inclement weather.

Qualifications

• Bilingual skills preferred.
• High School diploma or GED required. Able to work weekends, holidays and shift rotations as needed.
• High school graduate (or equivalent).
• Understanding of medical terminology.
• Two years’ experience in a medical related field preferred.
• Strong verbal communication skills.
• Effectively able to manage multiple tasks in an organized manner.
• Must be able to type 35 wpm and be computer literate.
• The candidate/employee must be committed to excellent customer service when dealing with all types of patients, internal and external.

Working Conditions / Physical Demand

• Stooping: Bending the body downward and forward by bending the spine at the waist.
• Crouching: Bending the body downward and forward by bending the legs and the spine.
• Standing, walking and sitting for extended periods of time.
• Medium physical effort is required in lifting up to 40 pounds with frequent lifting and/or carrying of objects weighing up to 20 pounds.

Essential Sensory Requirements

• Talking: Expressing or exchanging ideas by means of the spoken word; able to read, write, speak and comprehend the English Language.
• Hearing: Perceiving the nature of sound by ear.
• Acuity, Far: Clarity of vision at 20 feet or more.
• Acuity, Near: Clarity of 20 inches or less.

Essential Mental Requirements

• Able to perform in frequent stressful situations.

Exposure to Hazards

• Constant exposure to chemicals, infectious, electrical and fire hazards.
• Exposure to blood and body fluids requiring Biohazard protection.

Equal Employment Opportunity Statement

FirstHealth values diversity, equity, and inclusion, and works to create a culture of excellence in which all team members feel valued, connected, treated fairly and safe, and where differences are both respected and supported.