Registration Coordinator - Emergency Department

College of Pastoral Supervision and Psychotherapy; Rockingham (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

FirstHealth of the Carolinas is seeking a patient services administrator to register patients, verify insurance, and manage demographic information in a busy care setting.

The role emphasizes accurate payments processing, financial assistance support, and strong customer service with clear communication to patients and medical staff.

Qualifications

• High school diploma or GED is required.
• Understanding of medical terminology.
• Two years of experience in a medical-related field is preferred.
• Bilingual skills are preferred.

Responsibilities

• Register patients accurately and efficiently.
• Verify insurance benefits and pre-certifications.
• Ensure patient demographic information is up to date.
• Collect and post payments, and assist with financial assistance applications as needed.
• Maintain a customer-centric approach with all patients, internal and external.
• Provide clear and effective communication with patients and medical staff.
• Manage multiple tasks in an organized manner and complete required documentation.

Skills

Strong verbal communication

Multitasking

Typing 35 wpm

Customer service

Education

High school diploma or GED

Medical terminology knowledge

2 years in medical field

Bilingual skills (preferred)

Job description

Overview

Ready to take your career to the next level?

FirstHealth of the Carolinas is a nationally recognized health care system in central North Carolina with headquarters in Pinehurst, N.C FirstHealth of the Carolinas has been nationally recognized as a top 150 place to work in health care by Becker's Healthcare for two consecutive years.

Responsibilities

• Patient Registration:Register patients accurately and efficiently.
• Insurance Verification:Verify insurance benefits and pre-certifications.
• Demographic Verification:Ensure all patient demographic information is up to date.
• Payment Handling:Collect and post payments, and assist with financial assistance applications as needed.
• Customer Service:Maintain a customer-centric approach when dealing with all types of patients, both internal and external.
• Communication:Provide clear and effective communication with patients and medical staff.

Administrative Duties:Manage multiple tasks in an organized manner, complete required documentation, and follow up on outstanding issues

Qualifications

• Education and Experience:
  • High school diploma or GED required.
  • Understanding of medical terminology.
  • Two years of experience in a medical-related field preferred.
  • Bilingual skills preferred.
• Skills:
  • Strong verbal communication skills.
  • Ability to manage multiple tasks effectively.
  • Proficient in typing (minimum 35 wpm) and computer literate.
  • Commitment to excellent customer service.
• Working Conditions/Physical Demands:
  • Primary office environment/workstation.
  • Potential exposure to communicable diseases.
  • Physical requirements include:
    • Stooping: Bending the body downward and forward by bending the spine at the waist.
    • Crouching: Bending the body downward and forward by bending the legs and the spine.
    • Standing, walking, and sitting for extended periods.
    • Medium physical effort required, including lifting up to 40 pounds and frequently carrying objects weighing up to 20 pounds.
• Sensory Requirements:
  • Talking: Expressing or exchanging ideas by means of the spoken word; able to read, write, speak, and comprehend the English language.
  • Hearing: Perceiving the nature of sound by ear.
  • Vision: Acuity at 20 feet or more (far vision) and 20 inches or less (near vision).
• Mental Requirements:
  • Ability to perform effectively in frequent stressful situations.
• Exposure to Hazards:
  • Possible exposure to chemicals, infectious, electrical, and fire hazards.
  • Exposure to blood and body fluids requiring Biohazard protection.

FirstHealth values diversity, equity, and inclusion, and works to create a culture of excellence in which all team members feel valued, connected, treated fairly and safe, and where differences are both respected and supported.