Sleep Expert with Uncapped Commissions & 401k Match

Mattress Firm; Cerritos (CA); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

401(k) with employer matching

Employee discounts

Medical, dental, vision plans

Mental health resources

Get paid on-demand

Job summary

Mattress Firm in California is seeking Sleep Experts to elevate the in-store experience as trusted sleep authorities, offering best-in-class products and helping customers find their dream mattress. You will use digital tools and support a seamless omnichannel experience, putting the customer at the center.

The role features uncapped commissions and a 401(k) match, with benefits including medical/dental/vision, mental health resources, and employee discounts.

Qualifications

• Strong customer service and communication skills.
• Ability to build relationships with customers and understand their needs.
• Knowledge of mattress products to advise customers effectively.
• Track record of meeting or exceeding sales KPIs.

Responsibilities

• Create an environment where the customer is at the center by building strong relationships.
• Provide product knowledge information and serve as subject matter expert for customers.
• Drive sales performance and KPIs while upholding company values.
• Maintain customer relationships before and after purchase (delivery reminders, issue resolution).
• Monitor competitor offerings and market activity to inform selling strategy.
• Leverage social media to enhance brand awareness and drive sales.
• Lift, push, or pull 50+ pounds as part of in-store activities.

Skills

Customer service

Sales

Product knowledge

Relationship building

Communication

Tools

Digital tools

Omnichannel

Job description

Mattress Firm in California is seeking Sleep Experts to elevate the in-store experience as trusted sleep authorities, offering best-in-class products and helping customers find their dream mattress. You will use digital tools and support a seamless omnichannel experience, putting the customer at the center.

The role features uncapped commissions and a 401(k) match, with benefits including medical/dental/vision, mental health resources, and employee discounts.