Sleep Expert - Sales

Mattress Firm Inc.; Temecula (CA); Hybrid; USD 67,000 - 83,000; Full time

Benefits offered by this job

Career growth

401(k) matching

Health plans

On-demand pay

Employee discounts

Job summary

Mattress Firm Inc. in California is seeking a Sleep Expert to elevate the in-store customer experience by providing trusted product knowledge and guiding customers through selling programs.

You will support an omnichannel environment and strive to place the customer at the center of every interaction. You will build relationships, drive sales KPIs, and maintain customer relationships after purchase while leveraging digital tools and staying aware of competitors.

Qualifications

• Legal authorization to work in the United States without sponsorship.

Responsibilities

• Elevate the in-store customer experience by sharing product knowledge and acting as a trusted sleep authority.
• Promote Mattress Firm selling programs using digital tools and support omnichannel experiences.
• Develop strong customer relationships and provide post-purchase support (delivery reminders, issue resolution).
• Stay aware of competitors and market advertising to inform customers and sales strategy.

Job description

Job Summary

The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best‑in‑class products. Experts will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center. Create an environment where the customer is always at the center by cultivating strong relationships. Provide technical and product knowledge information to customers and serve as subject matter expert. Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives. Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.). Maintain awareness of the competition, advertisements and services offered by competitors. Leverage social media to positively impact brand awareness and increase sales.

Physical Requirements

Lifts, pushes, or pulls 50+ pounds.

Location

CALIFORNIA RESIDENTS: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the Los Angeles County Fair Chance Ordinance, where applicable.

Benefits

• Excellent career growth opportunities through on‑the‑job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on‑demand Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories

Compensation

Competitive pay range of $67,000 to $83,000 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company. *Pay amount does not guarantee employment for any particular time.

Eligibility and Compliance

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

EEO Statement

EEO/Vet/Disability. Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non‑discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.