Sleep Expert - Sales

Mattress Firm Inc.; Northbrook (IL); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

401(k) with employer matching

Mental health resources

Medical plans

Dental plans

Prescription plans

Vision plans

Employee discounts

On-demand pay

Uncapped commission

Career growth opportunities

Life resources

Job summary

Mattress Firm Inc. is seeking a Sleep Expert to elevate the in-store customer experience, acting as a trusted sleep authority and recommending best-in-class products.

You will execute selling programs with digital tools and support a seamless omnichannel environment, while building strong relationships and guiding customers from purchase through delivery.

This role requires the ability to lift 50+ pounds and a commitment to diversity and customer focus.

Qualifications

• Strong customer service skills.
• Able to lift 50 pounds.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Elevate in-store customer experience as a trusted sleep authority.
• Execute Mattress Firm selling programs using digital tools and support omnichannel experience.
• Maintain relationships with customers during and after purchase, including delivery reminders and issue resolution.
• Maintain awareness of competitors and market offerings to support sales.

Job description

Employee may support stores in a 30-45 minute radius of home store location.

The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. Experts will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center. Create an environment where the customer is always at the center by cultivating strong relationships. Provide technical and product knowledge information to customers and serve as subject matter expert. Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives. Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.). Maintain awareness of the competition, advertisements and services offered by competitors. Leverage social media to positively impact brand awareness and increase sales. Lift, push, or pull 50+ pounds.

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories

Compensation: Competitive pay range of $54,000-$66,000 * depending on qualifications and experience.

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

EOE/Vet/Disability

Mattress Firm is accepting applications until: 09/30/2026.

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.

Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.