Sleep Expert - Sales

Jobtailor; Colma (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor in Colma, California is seeking a customer-focused retail associate to elevate the in-store sleep experience, advise on best-selling mattresses, and support a seamless omnichannel shopping journey across digital and physical touchpoints.

You will build lasting customer relationships, provide technical and product knowledge as a subject matter expert, and relentlessly drive sales performance by leveraging digital tools, cross-channel programs, and social media to boost brand awareness

Qualifications

• Lift, push, or pull 50+ pounds.
• Legal authorization to work in the United States without sponsorship.
• Proof of eligibility to work in the United States.
• Drive individual sales performance and KPIs.
• Provide technical and product knowledge to customers.
• Use digital tools to execute selling programs and support an omnichannel experience.
• Maintain customer relationships and resolve customer issues.
• Awareness of competition, advertisements, and competitor services.
• Ability to leverage social media to increase brand awareness and sales.

Responsibilities

• Elevate customers' in-store experience as a trusted sleep authority.
• Offer best-in-class products and execute Mattress Firm selling programs.
• Use digital tools to support a seamless omnichannel experience.
• Cultivate strong customer relationships and keep the customer at the center.
• Provide technical and product knowledge information as a subject matter expert.
• Drive individual sales performance and KPIs while supporting company initiatives.
• Maintain customer relationships during and after purchase, including resolving issues and sending delivery reminders.
• Monitor competitors, advertisements, and competitor services.
• Leverage social media to increase brand awareness and sales.

Skills

Sales skills

Customer service

Product knowledge

Digital tools

Omnichannel experience

Social media

Job description

• Elevate and enhance the customer's in-store experience as a trusted sleep authority
• Offer best-in-class products and execute Mattress Firm selling programs
• Use digital tools to support a seamless omnichannel experience
• Cultivate strong customer relationships and keep the customer at the center
• Provide technical and product knowledge information as a subject matter expert
• Drive individual sales performance and KPIs while supporting company initiatives
• Maintain customer relationships during and after purchase, including resolving issues and sending delivery reminders
• Monitor competitors, advertisements, and competitor services
• Leverage social media to increase brand awareness and sales

Requirements

• Lift, push, or pull 50+ pounds
• Legal authorization to work in the United States without sponsorship
• Proof of eligibility to work in the United States
• Drive individual sales performance and KPIs
• Provide technical and product knowledge to customers
• Use digital tools to execute selling programs and support an omnichannel experience
• Maintain customer relationships and resolve customer issues
• Awareness of competition, advertisements, and competitor services
• Ability to leverage social media to increase brand awareness and sales

Core Competencies

Demonstrates expertise in providing technical and product knowledge to enhance customer relationships and drive sales performance. Proficient in utilizing digital tools and social media to support an omnichannel experience and increase brand awareness.