Sleep Care Coach

Pivotal Health; Greenville (SC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Remote work

Mon-Fri schedule

Health insurance

Paid time off

401(k) with company match

Life insurance

EAP

Company-provided equipment

Professional growth

Leader in sleep care

Job summary

Integrated Sleep Care, a Pivotal Health Company, seeks a Remote Sleep Care Coach to support patients on CPAP therapy, providing education, motivation, and ongoing remote guidance to improve sleep and health outcomes.

The role focuses on coaching, care coordination, and delivering compassionate support in a 100% remote environment, with a Monday–Friday schedule and no weekends. Prior health coaching or patient support experience is beneficial.

Qualifications

• High School Diploma or GED.
• Strong communication and interpersonal skills.
• Ability to motivate, encourage, and support patients.
• Excellent organizational and multitasking abilities.
• Comfort using computers, web-based platforms, and remote technology.
• Preferred degrees in psychology, counseling, or health-related fields.
• Experience in health coaching, patient care coordination, or customer service.

Responsibilities

• Provide education and coaching to patients using CPAP therapy.
• Encourage long-term therapy adherence through motivation, accountability, and support.
• Conduct outbound follow-up calls to patients and caregivers.
• Respond to inbound patient and caregiver inquiries.
• Review daily patient activity in the portal (reporting only).
• Identify barriers to therapy success and coordinate with care teams.
• Schedule and reschedule patient appointments as needed.
• Document all patient interactions accurately in electronic systems.
• Participate in team meetings, training, and quality initiatives.
• Remain available and engaged during scheduled work hours.

Skills

Clear communicator

Rapport building

Empathetic patient care

Highly organized

Remote work proficiency

EHR familiarity

Education

High School Diploma or GED

Associate's or Bachelor's Degree (preferred) in Psychology

Associate's or Bachelor's Degree (preferred) in Counseling

Associate's or Bachelor's Degree (preferred) in Exercise Science

Associate's or Bachelor's Degree (preferred) in Healthcare Administration

Associate's or Bachelor's Degree (preferred) in Public Health

Associate's or Bachelor's Degree (preferred) in Social Work

Associate's or Bachelor's Degree (preferred) in Behavioral Health

Tools

Electronic Medical Records

Job description

Integrated Sleep Care, a Pivotal Health Company, is growing and looking for compassionate, motivated professionals to join our team as a Remote Sleep Care Coach.

In this role, you'll become a trusted resource for patients undergoing CPAP therapy for obstructive sleep apnea. Through education, encouragement, and ongoing support, you'll help patients build healthy habits that improve their sleep, health, and quality of life.

If you're passionate about helping others, enjoy coaching behavior change, and thrive in a structured remote environment, we'd love to hear from you.

Sleep Care Coach (100% Remote)

Help Patients Sleep Better. Live Better. Feel Better.

What We Offer

• 100% Remote Work Environment
• Monday-Friday Schedule (No Weekends)
• Medical, Dental & Vision Insurance
• Generous PTO & Paid Holidays
• 401(k) with Company Match
• Company-Paid Life Insurance
• Employee Assistance Program (EAP)
• Company-Provided Computer & Equipment
• Professional Growth & Development Opportunities
• Work with a Nationally Recognized Leader in Sleep Care Services

Why This Role Matters

Every day, you'll help patients overcome challenges that can impact their health, energy levels, and overall well-being. Your support can directly influence a patient's success with CPAP therapy and improve long-term health outcomes.

This is an excellent opportunity for professionals with experience in:

• Healthcare Support
• Patient Advocacy
• Health Coaching
• Counseling
• Psychology
• Wellness Programs
• Customer Service
• Care Coordination

What You'll Do

As a Sleep Care Coach, you'll serve as a key point of contact for patients throughout their sleep therapy journey.

Key Responsibilities

• Provide education and coaching to patients using CPAP therapy
• Encourage long-term therapy adherence through motivation, accountability, and support
• Conduct outbound follow-up calls to patients and caregivers
• Respond to inbound patient and caregiver inquiries
• Review daily patient activity within the Sanusom Portal (reporting only, no clinical interpretation)
• Help identify and address barriers impacting therapy success
• Coordinate with physician offices and DME providers regarding non-clinical patient needs
• Schedule and reschedule patient appointments as needed
• Document all patient interactions accurately in electronic systems
• Participate in team meetings, training, and quality initiatives
• Remain available and engaged during scheduled work hours

What We're Looking For

The ideal candidate is:

• An excellent communicator
• Skilled at building rapport and trust over the phone
• Empathetic, patient-focused, and supportive
• Highly organized with strong attention to detail
• Comfortable using remote technologies and electronic medical records
• Successful working independently in a remote environment

Qualifications Required

• High School Diploma or GED
• Strong communication and interpersonal skills
• Ability to motivate, encourage, and support patients
• Excellent organizational and multitasking abilities
• Comfort using computers, web-based platforms, and remote technology

Preferred Associate's or Bachelor's Degree in:

• Psychology
• Counseling
• Exercise Science
• Healthcare Administration
• Public Health
• Social Work
• Related healthcare or behavioral health fields

Helpful Experience

• Health Coaching
• Patient Care Coordination
• Patient Advocacy
• Behavioral Health Support
• Medical Office Support
• Healthcare Customer Service
• Case Management Support
• Sleep Medicine
• CPAP Therapy Support
• Wellness Coaching

Relevant healthcare, coaching, counseling, or patient support experience may be considered in lieu of a degree.

Ideal Career Backgrounds

This role may be an excellent fit for candidates currently working as:

• Health Coach
• Patient Care Coordinator
• Patient Advocate
• Care Navigator
• Behavioral Health Technician
• Case Management Assistant
• Wellness Coach
• Healthcare Customer Service Representative
• Medical Administrative Professional
• Sleep Therapy Support Specialist

About Integrated Sleep Care, a Pivotal Health Company

Integrated Sleep Care partners with healthcare providers and patients to improve outcomes through innovative sleep therapy support, patient engagement, and compassionate care services.

Our mission is simple: help patients sleep better so they can live healthier, happier lives.

Join a team that is making a meaningful difference every day.

Equal Employment Opportunity

Integrated Sleep Care, a Pivotal Health Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, sexual orientation, gender identity, or any other protected characteristic protected by law.

Reasonable Accommodation

Applicants requiring reasonable accommodation during the hiring process may contact Human Resources for assistance.

Employment Eligibility

This employer participates in E-Verify. Federal law requires employers to verify the identity and employment eligibility of all new hires in the United States.