Channel Account Sales Manager | Public Sector

Avaya; United States; On-site; USD 250,000 - 275,000; Full time

Job summary

Avaya is seeking a dynamic Channel Account Sales Manager to manage and grow relationships with Fed & SLED channel partners across the Northeast. This mid-senior role requires a background in Telecommunications, IT, or Contact Center solutions, and a proven ability to manage mature partner accounts and engage C-level executives.

You will drive demand through indirect channels, tailor offerings, coordinate with internal teams, and advance certifications.

Qualifications

• Channel Account Manager experience required.
• Strong UCaaS/CCaaS background required.
• Proven ability to build and maintain trusted business relationships.
• Proven track record in managing channel partners and driving indirect sales growth.
• Excellent communication and negotiation skills, with ability to influence at all organizational levels, including C-suite.

Responsibilities

• Manage all aspects of partner engagement for assigned existing partners.
• Drive adoption of Avaya’s solutions through the partner ecosystem, creating demand via indirect sales channels.
• Advocate for and implement Avaya’s partner financial incentive programs.
• Tailor partner offerings based on market segmentation, partner viability, and business models.
• Collaborate with internal stakeholders and partner teams to foster relationships, enhance demand, and increase certifications.
• Promote Avaya’s portfolio expansion and drive revenue growth through partner enablement.
• Educate partners on available programs, offers, and tools to support growth and sales funnel.
• Execute marketing and demand generation activities to boost partner margins.
• Ensure partners meet eligibility criteria and certifications; maintain market competitiveness.
• Facilitate partner training and mentoring for long-term success.

Skills

Channel Account Management

UCaaS/CCaaS knowledge

Relationship building

Negotiation skills

Communication skills

Independent worker

Education

Bachelor's degree

Master's degree preferred

Job description

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Position Description

AVAYA is seeking a dynamic and results-driven Channel Account Sales Manager to manage and grow relationships with existing FED & SLED channel partners across the Northeast. This role is ideal for a mid-senior career professional with a background in Telecommunications, IT, or Contact Center/Unified Communications, who is looking to expand their skill set by working with mature, established partner accounts and building C-level relationship expertise.

Key Responsibilities

• Manage all aspects of partner engagement for assigned existing partners
• Drive the adoption of Avaya’s solutions through the partner ecosystem, creating demand via indirect sales channels.
• Advocate for and implement Avaya’s partner financial incentive programs.
• Tailor partner offerings based on market segmentation, partner viability, and business models.
• Collaborate with internal stakeholders and partner teams to foster strong relationships, enhance demand, and increase certifications.
• Promote Avaya’s portfolio expansion and drive revenue growth through strategic partner enablement.
• Educate partners on available programs, offers, and tools to support business growth and incremental sales funnel development.
• Execute marketing and demand generation activities to boost partner margin growth.
• Ensure partners meet eligibility criteria, maintain certifications, and are competitively positioned in the market.
• Facilitate partner training and mentoring to encourage long-term success and alignment with Avaya strategies.

Ideal Candidate Profile

• Previous experience as an Channel Account Manager is required.
• Strong background in Customer/Unified Communications (CCaaS/UCaaS) is required.
• Demonstrated ability to build and maintain trusted business relationships.
• Proven track record in managing channel partners and driving indirect sales growth.
• Excellent communication and negotiation skills, with the ability to influence and engage at all organizational levels, including C-suite.
• Self-motivated, collaborative, and able to work independently while benefiting from a structured support and mentoring environment.

Why This Role?

This Is An Exciting Opportunity For Someone Looking To

• Take ownership of high-value, mature partner relationships.
• Develop executive-level stakeholder management skills.
• Being part of a supportive team environment with mentoring and career development opportunities.
• Play a key role in shaping partner strategies in a well-established market.

The position requires regular travel and can be worked from any major city in the Northeast.

The expected base plus commission position range is $250-275K based on experience.

Experience

8 - 12 Years of Experience

Education

Bachelor degree or equivalent experience

Master Degree is preferred

Preferred Certifications

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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.