SLED Customer Success Manager — Observability Growth

SolarWinds; Reston (VA); On-site; USD 85,000 - 110,000; Full time

Job summary

SolarWinds is seeking a Customer Success Manager to support SLED customers across state, local, and education accounts. You will manage a book of business, build trusted relationships, drive adoption of our Observability platforms, and help customers achieve measurable value from their investments.

The ideal candidate combines strong relationship and communication skills with technical curiosity. You do not need to know every product detail on day one, but you should be comfortable learning how

Qualifications

• Excellent verbal and written communication.
• Ability to build trusted customer relationships.
• Strong organizational skills and attention to detail.
• Technical curiosity and ability to learn concepts quickly.

Responsibilities

• Own and manage a portfolio of SLED customer accounts.
• Build relationships with stakeholder and be a trusted contact.
• Maintain ~60 customer calls per month.
• Identify renewal risks and address gaps before renewal.
• Collaborate with Sales on strategy and opportunities.
• Lead onboarding and establish a foundation for success.
• Support renewal forecasting with the Renewals team.
• Coordinate with Support and Renewals for seamless outcomes.

Skills

Relationship-building

Communication

Listening skills

Organization

Customer-first mindset

Leadership in meetings

Prioritization

Technical curiosity

Account management

SaaS/IT operations exposure

Tools

SQL Server

Azure

AWS

Job description

SolarWinds is seeking a Customer Success Manager to support SLED customers across state, local, and education accounts. You will manage a book of business, build trusted relationships, drive adoption of our Observability platforms, and help customers achieve measurable value from their investments.

The ideal candidate combines strong relationship and communication skills with technical curiosity. You do not need to know every product detail on day one, but you should be comfortable learning how