Public Sector Customer Success Manager

SolarWinds; Reston (VA); On-site; USD 90,000 - 125,000; Full time

Job summary

SolarWinds is seeking a Customer Success Manager to support SLED accounts—state, local, and education. You will manage a book of business, nurture trusted relationships, and drive adoption of Observability platforms, ensuring measurable value from customers’ investments.

The role demands strong communication, relationship-building, and curiosity about how tech supports business outcomes. A collaborative, results-driven mindset will help drive renewal and expansion opportunities.

Qualifications

• Solid relationship-building and communication skills.
• Ability to translate customer needs into practical actions.
• Strong organizational skills with attention to detail.
• Customer-first mindset with willingness to go the extra mile.

Responsibilities

• Own and manage a portfolio of SLED customer accounts.
• Build relationships with customer stakeholders and serve as trusted contact.
• Maintain engagement cadence with ~60 calls per month.
• Identify renewal risks and address gaps before renewals.
• Develop adoption plans aligning SolarWinds solutions to customer priorities.
• Lead onboarding engagements for long-term success.
• Collaborate with Sales on strategy and renewal execution.
• Coordinate with Support and Renewals to ensure issue resolution and forecasting.

Skills

Relationship building

Communication

Empathy

Organization

Prioritization

Meeting leadership

Problem solving

Customer focus

Tools

SQL Server

Azure

AWS

Observability platforms

Job description

SolarWinds is seeking a Customer Success Manager to support SLED accounts—state, local, and education. You will manage a book of business, nurture trusted relationships, and drive adoption of Observability platforms, ensuring measurable value from customers’ investments.

The role demands strong communication, relationship-building, and curiosity about how tech supports business outcomes. A collaborative, results-driven mindset will help drive renewal and expansion opportunities.