Public Sector Customer Success Manager

SolarWinds; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

SolarWinds is seeking a Customer Success Manager to support SLED accounts, managing a book of business, building trusted relationships, driving adoption of Observability platforms, and delivering measurable value from customers’ investments.

The role blends relationship-building with technical curiosity. You’ll engage with both technical and business stakeholders, learning quickly while guiding customers toward successful outcomes.

Qualifications

• Excellent verbal and written communication skills.
• Strong relationship-building skills with customers.
• Ability to listen, understand needs, and translate them into practical actions.
• Strong organization and meticulous follow-through.
• Customer-first mindset and willingness to go the extra mile.
• Confident in leading customer meetings and guiding outcomes.
• Ability to manage competing priorities across a book of business.
• Comfort learning technical concepts and connecting challenges to resources.

Responsibilities

• Own and manage a portfolio of SLED customer accounts.
• Build relationships with customer stakeholders throughout lifecycle.
• Maintain an engagement cadence with ~60 calls per month.
• Identify renewal risks early and address gaps before renewal.
• Develop and manage customer adoption plans tied to business priorities.
• Lead onboarding engagements for long-term success.
• Identify expansion opportunities and collaborate with Sales.
• Coordinate with Support and Renewals for forecasting and renewals.
• Document next steps and own commitments after meetings.
• Lead conversations with structure, insight, and clear next steps.

Skills

Relationship building

Communication

Listening & understanding

Organization & follow-through

Customer-first mindset

Lead customer meetings

Prioritization

Technical background

Networking fundamentals

Observability knowledge

Tools

SQL Server

Azure

AWS

Monitoring tools

Job description

SolarWinds is seeking a Customer Success Manager to support SLED accounts, managing a book of business, building trusted relationships, driving adoption of Observability platforms, and delivering measurable value from customers’ investments.

The role blends relationship-building with technical curiosity. You’ll engage with both technical and business stakeholders, learning quickly while guiding customers toward successful outcomes.