SLED Customer Success Manager – Drive Adoption & Growth

SolarWinds; Austin (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

SolarWinds is seeking a Customer Success Manager to support SLED accounts by managing relationships, driving adoption of Observability platforms, and ensuring measurable value from investments across state, local, and education entities.

You will engage with stakeholders, develop adoption plans, and collaborate with Sales and Support to ensure renewal success, with a strong emphasis on customer outcomes and long-term partnerships.

Qualifications

• Proven ability to build trusted relationships with diverse stakeholders.
• Excellent verbal and written communication, with clear, concise notes after meetings.
• Ability to translate customer needs into actionable outcomes for products and services.

Responsibilities

• Own and manage a portfolio of SLED customer accounts.
• Build relationships with customer stakeholders and serve as trusted contact throughout the lifecycle.
• Maintain a cadence of ~60 customer calls per month across the book of business.
• Identify renewal risks early and address gaps before renewal windows.
• Develop and manage customer adoption plans aligning SolarWinds solutions to customer priorities.
• Lead onboarding engagements and establish a foundation for long-term success.
• Identify opportunities for account expansion and collaborate with Sales on strategy.
• Coordinate with Support and Renewals to ensure timely resolution and forecasting.

Skills

Relationship building

Communication

Active listening

Customer focus

Account management

Job description

SolarWinds is seeking a Customer Success Manager to support SLED accounts by managing relationships, driving adoption of Observability platforms, and ensuring measurable value from investments across state, local, and education entities.

You will engage with stakeholders, develop adoption plans, and collaborate with Sales and Support to ensure renewal success, with a strong emphasis on customer outcomes and long-term partnerships.