Skip Trace Coordinator

OPENLANE; Carmel (IN); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

401K with company match

Vacation & sick time

Maternity/paternity leave

Disability & life insurance

Employee assistance program

Volunteer day

Tuition reimbursement

Career advancement opportunities

Job summary

OPENLANE is seeking a Skip Trace Coordinator to coordinate and administer investigative methods to locate debtors and collateral. The role blends online research with phone outreach and requires professionalism and integrity.

Reporting to the Skip Trace Manager, you will manage accounts, maintain vendor relationships, generate production reports, and support client communications while ensuring compliance with applicable laws.

Qualifications

• High School Diploma or equivalent is required.
• 1–3 years skip trace experience preferred.
• 1–3 years repossession or collections experience preferred.
• Adheres to GLB and FDCPA compliance guidelines.

Responsibilities

• Coordinate and administer skip trace methods to locate debtors and collateral.
• Assist daily skip trace activities per department standards.
• Maintain inventory of accounts and provide updates to clients and PAR management.
• Research new databases to enhance investigative activities and results.
• Maintain current and new vendor contracts and relationships.
• Review vendor effectiveness and propose changes to management.
• Prepare daily production reports and communicate results.
• Develop relationships with recovery vendors and work in a team or independently.

Skills

Excellent time management

Written communication

Organizational skills

Google apps knowledge

Compliance awareness

Education

High School Diploma or equivalent

Job description

At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced-and uncomplicated-digital marketplace for used vehicles.

We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values

• Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
• Relentless Curiosity. We seek to understand and improve our customers’ experience.
• Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
• Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

We’re Looking For

We are seeking a Skip Trace Coordinator who will coordinate and administer various investigative methods/techniques (skip trace) in the pursuit of locating client debtors and client collateral. All duties must be performed within the scope of applicable laws and regulations, operating in a manner that represents professionalism and integrity. The position will primarily use online resources but will also need to create opportunities through developing relationships over the phone. The Skip Trace Coordinator will be expected to consistently provide high-quality contact results and summarize through verbal and written communication. Reporting to the Skip Trace Manager.

You Will

• Coordinate and administer various investigative methods/techniques (skip trace) in the pursuit of locating client debtors and client collateral.
• Assist and perform all daily skip trace activities per Skip department standards.
• Maintain a large inventory of accounts and provide regular updates to clients and PAR management. Locate, research, and evaluate new databases to enhance investigative activities and results.
• Maintain current and new vendor contracts and relationships.
• Review and evaluate current vendor effectiveness. Recommend changes to Senior Skip Manager.
• Work with results-driven accountability and production focus.
• Conduct investigative and skip tracing to selected PAR employees.
• May be responsible for specific client accounts assigned by management.
• Have knowledge of and provide daily production reports as instructed by management.
• Generate successful relationships with recovery vendors.
• Maintain a professional attitude throughout all forms of communication.
• Ability to work in a team environment as well as independently with a focus on production and accountability.
• Excellent time management skills and the ability to organize tasks.
• Address all client and managerial communications in a timely fashion.
• Perform other assignments and duties as specified by PAR senior management.

Must-Have’s

• High School Diploma or equivalent is required.
• One to three (1-3) years of successful investigative (skip trace) experience is preferred.
• One to three (1-3) years of prior experience in the repossession or collections industry is preferred.

Nice To Have

• Excellent organizational and written communication skills.
• Strong computer, internet, and web searching ability with basic knowledge of Google applications
• Adheres to federal/state laws and regulations regarding MSDS, OSHA, and EPA compliance.
• Maintain strict compliance with the GLB – Gramm Leach Bliley Act along with all other local and federal laws relating to customer confidentiality.
• Adhere to the principles of the FDCPA – Fair Debt Collection Practices Act.