Skilled Representative Needed for Inbound Customer Advocate Role

Disabled Veteran Solutions; Erie (Erie County); Remote; USD 25,000 - 26,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

Disabled Veteran Solutions (DVS) is hiring a Customer Care Advocate for a fully remote role. You will handle high-volume inquiries with empathy, maintain accurate records, and collaborate with a supportive team to deliver exceptional service.

Qualifications include strong active listening, problem solving, and proficiency with Microsoft Office. A high school diploma is required, plus remote-work experience in health, insurance, or technical fields is preferred.

Qualifications

• High school diploma or equivalent; college degree preferred.
• At least 1 year of remote work experience in insurance, medical, tech, or related fields.
• Advanced proficiency with web-based platforms and tools; strong attention to detail and organization.
• Highly proficient with Microsoft Office: Outlook, Teams, Word, Excel, OneNote.

Skills

Active listening

Problem solving

Multi-tasking

Technical aptitude

Education

High School Diploma or Equivalent

College degree preferred

Tools

Outlook

Teams

Word

Excel

OneNote

Job description

Ready for a mission that truly matters?

Join Disabled Veteran Solutions (DVS) as a Customer Care Advocate

Disabled Veteran Solutions (DVS) is seeking passionate and committed Customer Care Advocates to join our Customer Service Division. At DVS, you aren't just part of a team; you are part of a mission-driven community dedicated to improving lives through exceptional service and unwavering support.

The Mission

Position Details

• Job Type: Full-time, remote
• Set Schedule: Monday through Friday, with 8-hour shifts between 8:00 AM and 9:00 PM (Eastern Time)
• Training: Comprehensive 7-week orientation with full training and ongoing support
• Environment: 100% remote work opportunity

Requirements

• Excellent active listening and problem-solving skills
• Ability to efficiently manage multiple computer and online phone systems and tasks while maintaining a professional and empathetic tone
• A genuine passion for improving the lives of others
• Must have advanced technical capability

Requirements

• High school diploma or equivalent (College degree preferred)
• Minimum of 1 year of Remote Working Experience in insurance operations, medical or technical related role or a related field
• Advanced Proficiency with various web-based platforms and toolsStrong attention to detail and organizational skills
• Highly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, OneNote.

Preferred Experience

• Experience in healthcare, insurance, social work, or mental health
• Familiarity with medical terminology and health benefit plans
• Proven success in remote customer facing role, especially in complex, high-volume environments

Why You'll Love Working With DVS:

• Competitive compensation and comprehensive benefits
• Opportunities for professional growth and development
• A supportive, inclusive, veteran-owned organization committed to excellence and service

Position details:

• Schedule: 8-hour shift. Must have availability from 8:00 AM to 9:00 PM (Eastern Time)
• Training: 8:00 AM – 4:30 PM (Eastern Time).
• Pay: $18.00/hour starting rate / $19.00/hour starting rate for bilingual candidates; plus bonus opportunities.

A pre-employment drug screening and criminal background check are required prior to employment.

Salary: $18 - $19 per hour