Skilled Nursing Admissions Coordinator

Lutheran Life Communities; Arlington Heights (IL); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

403(b) retirement plan

Paid time off

Tuition reimbursement

Counseling & mental health support

365 Program

Job summary

Lutheran Home in Arlington Heights is seeking an Admissions Coordinator to answer questions from families, give tours of the rehab wing, and guide move-ins. The role supports short- and long-term care admissions and works closely with nursing and other departments to ensure smooth transitions.

With 1+ year in skilled nursing admissions and CRM experience, you’ll help families navigate paperwork, track referrals, and build relationships with hospital staff.

Qualifications

• At least 1 year of experience in skilled nursing or rehab admissions experience.
• Experience with a CRM system.
• Ability to pass a drug test and background check.
• Preferred: Experience working with people from many cultures and backgrounds.

Responsibilities

• Answer calls and emails from families, hospitals, and referral partners, and follow up on every lead.
• Give tours of our rehab wing and skilled nursing community.
• Walk families through admissions paperwork and plan each move-in.
• Coordinate short-term rehab and long-term care admissions with nursing and other departments.
• Track referrals, tours, and admissions in our CRM.
• Build relationships with hospital case managers, social workers, and doctors.
• Work with the Sales Director and admissions team to meet occupancy goals.

Skills

CRM experience

Admissions coordination

Customer service

Communication

Tools

CRM software

Job description

Earn $50,000 to $75,000 a year. Be the person families call when a parent leaves the hospital and needs care at Lutheran Home in Arlington Heights.

Choosing a nursing home or rehab stay is one of the hardest calls a family makes. As our Admissions Coordinator, you’ll answer their questions, show them around, and make move-in day go smoothly. Lutheran Home is a 354-bed not-for-profit community that has served Arlington Heights since 1892. Our rehab wing has private rooms and a therapy gym open seven days a week, so you’ll have something worth showing.

What you’ll do

• Answer calls and emails from families, hospitals, and referral partners, and follow up on every lead


• Give tours of our rehab wing and skilled nursing community


• Walk families through admissions paperwork and plan each move-in


• Coordinate short-term rehab and long-term care admissions with nursing and other departments


• Track referrals, tours, and admissions in our CRM


• Build relationships with hospital case managers, social workers, and doctors


• Work with the Sales Director and admissions team to meet occupancy goals

What you’ll need

Required:

• At least 1 year of experience in skilled nursing or rehab admissions experience


• Experience with a CRM system


• Ability to pass a drug test and background check

Preferred:

• Experience working with people from many cultures and backgrounds

Pay and benefits

• $50,000 to $75,000 per year, based on experience


• Daily Pay: access the money you’ve earned before payday


• Health, dental, and vision insurance


• 403(b) retirement plan


• Paid time off


• Tuition reimbursement


• 24/7 counseling and mental health support


• 365 Program: support and development for your first year on the team

Schedule

Full-time, some weekends as needed, on-site at our Arlington Heights campus.

We are an Equal Opportunity Employer and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, veteran or military status, citizenship status, pregnancy (including childbirth, lactation, and related conditions), political affiliation, or any other status protected by applicable federal, state, or local laws. We are committed to providing an inclusive and accessible recruitment process. If you require accommodations during the interview process, please let us know. Reasonable accommodations will be provided upon request to ensure equal opportunity for all applicants.

Applicants for this position must be able to produce a negative drug test. Applicants may be subject to a background check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, this organization will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, this organization retains the right to change or assign other duties to this position.