Admissions Coordinator-Weekends

Farmington Wellness & Rehabilitation; Farmington (NM); On-site; USD 42,000 - 60,000; Full time

Job summary

Farmington Wellness & Rehabilitation is seeking a concierge/admission specialist to support the admission leader with daily tasks including maintaining admission guidelines, marketing programs, preparing rooms, and conducting tours for prospective residents and their families.

Responsibilities include updating admissions criteria, handling inquiries, verifying finances for admission, and coordinating with social services and insurance to complete paperwork.

Qualifications

• Experience in health care services, products or pharmaceuticals is desirable.
• Familiarity with long- term care and/or health care services useful.
• Presents professional image through appearance, behavior and speech.

Responsibilities

• Maintains admissions guidelines and participates in updating admissions criteria, policies and procedures.
• Markets programs and facilities by providing information, answering questions and giving tours to prospective residents or referral sources.
• Handles inquiries (walk-ins/phone) and invites referrals to nursing center; processes inquiries and gathers relevant admission data.
• Ensures financial verification is complete before admission to assist in receivables.
• Screens prospective residents against criteria and directs to appropriate programs.
• Addresses resident/family concerns and suggests service policy improvements.
• Maintains knowledge of served market areas, origins, and referral sources.
• Supports census development by contacting referral sources via phone/email.
• Manages incoming inquiries as needed per sales model.
• Uses clinical inventory to evaluate residents for admission; coordinates with hospital/social services/insurance; signs paperwork on admission.
• Sells private transition days to current residents.
• Assists with post-admission family follow-up and problem solving with residents/staff.
• Other duties may be assigned.

Skills

Healthcare experience

Long-term care familiarity

Professional image

Job description

Healthcare, Dental, Vision (Full-Time Employee's)

Paid-Time Off

Excellent Compensation

Seeking concierge/admission personnel to assist the admission leader with daily responsibilities such as maintaining admission guidelines, internal marketing programs, room preparation, tours and visits.

QUALIFICATIONS

• Experience in health care services, products or pharmaceuticals is desirable.
• Familiarity with long- term care and/or health care services useful.
• Presents professional image through appearance, behavior and speech.

RESPONSIBILITIES

• Maintains admissions guidelines and actively participates in writing, updating, and recommending changes to admissions criteria, policies and procedures.
• Markets programs and facilities by preparing and providing information, answering questions and conducting tours with prospective residents and/or responsible parties, and referral sources.
• Handles walk-in or telephone inquiries and invites referral source to nursing center; completes inquiry electronic system for admissions, Medicare facts, and room rates; Gathers nursing information from e-discharge system, or floor nurse at hospital.
• Ensures financial verification is accurate and complete before the resident is admitted to the Facility thus assisting in reducing accounts receivable.
• Screens prospective residents by comparing resident's condition to admission criteria; evaluating and accepting or rejecting residents; referring residents and family to other programs and institutions.
• Resolves resident/family dissatisfactions by investigating concerns; recommending changes in service policies and procedures.
• Maintains necessary knowledge of served market areas, resident origin, and major referral sources.
• Assists with census development efforts by making quality contact (telephone, e-mail, other) with referral sources.
• Manages incoming inquiries, as needed, dependent on sales model (i.e. central intake)
• Uses clinical inventory to evaluate residents for admission; when necessary, visits prospective residents in the hospital and makes assessment regarding his/her suitability for admission in the nursing center, when required; Contacts Social Services Department to verify eligibility; Contacts insurance companies to determine or verify coverage; Meets in center with families upon or before admission to sign paper work, timely and accurately; Records information that identifies physician and resident, type of accommodation required, insurance coverage, and date of admission, inspects resident’s room prior to admission, active role in morning kick off meeting.
• Effectively sells private transition days to current residents.
• May assist Administrator in contacting families after admission and discharge to personally determine satisfaction; Provides timely follow-up on family or guarantor complaints and problem solves with residents and/or staff.
• Other duties, responsibilities and activities may change or assigned at any time with or without notice

Arbor Lake Nursing and Rehabilitation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.