Ski & Snowboard School Assistant Manager: Lead Ops & Guest Experience

PSIA-AASI Western Region; Vail (CO); On-site; USD 58,000 - 68,000; Full time

Benefits offered by this job

Ski pass for employees

Employee discounts for lodging, food,

Free ski lessons

40% lodging discounts

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional de

Referral Program

Job summary

Vail Resorts in Colorado seeks a Ski & Snowboard School Assistant Manager for the Winter Seasonal 2026/2027. The role oversees program delivery within the ski and snowboard school, with compensation varying by position. Starting wage ranges from $58,461.98 to $68,368.69 and housing is available for eligible candidates.

You will lead operations, coach instructors, and ensure safety standards while collaborating with multiple teams to provide exceptional guest experiences and program success.

Qualifications

• High School Diploma.
• PSIA/AASI Level 2 or higher – preferred.
• Current professional instructor certification – preferred.
• Minimum of three years as a full-time instructor – preferred.
• Must be able to speak, read and write English fluently; verbal communication with guests, instructors and management – required.
• Knowledge of Microsoft Office applications (Excel, Word, Teams and Outlook) – required.
• Knowledge of RPOS – preferred.
• Knowledge of V/BC Ski & Snowboard School operations – preferred.
• Prior Vail Resorts Experience – preferred.

Responsibilities

• Lead daily operations, including training, scheduling, payroll, and performance management.
• Maintain a strong on-hill presence to provide instructor coaching, support, and quality oversight.
• Promote and reinforce consistent safety messaging, ensuring instructors communicate and model safe practices for guests and employees at all times.
• Partner with managers, assistant managers, leads, specialist and product sales & services teams to ensure lessons and programs are executed effectively.
• Oversee operations for daily retail lessons, seasonal programs, and specialty offerings.
• Manage resources, labor, and financial performance while aligning with department and business goals.
• Engage directly with guests to resolve concerns, gather feedback, and enhance overall satisfaction.
• Foster a culture of safety, accountability, clear communication, and continuous improvement across the team.
• Other duties as assigned

Skills

Microsoft Office

English fluency

Guest service

Education

High School Diploma

PSIA/AASI Level 2 or higher

Current professional instructor certification

Tools

RPOS

V/BC Ski & Snowboard School operations

Job description

Vail Resorts in Colorado seeks a Ski & Snowboard School Assistant Manager for the Winter Seasonal 2026/2027. The role oversees program delivery within the ski and snowboard school, with compensation varying by position. Starting wage ranges from $58,461.98 to $68,368.69 and housing is available for eligible candidates.

You will lead operations, coach instructors, and ensure safety standards while collaborating with multiple teams to provide exceptional guest experiences and program success.