Ski & Ride School Ops Lead — Seasonal

Vail Resorts; Stowe (VT); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Ski/Mountain passes

Employee discounts on lodging, food, &

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional发展

Referral Program

Job summary

Vail Resorts is seeking an Assistant Manager of Ski & Ride School for the 2026/2027 winter season. This leadership role focuses on daily operations, lesson quality, guest satisfaction, staffing, scheduling, and staff development across all Ski & Ride School programs.

You will collaborate with resort departments to ensure seamless experiences, maintain instructional standards, and coach instructors. A minimum of two years at a ski resort and PSIA-AASI or related credentials are preferred.

Qualifications

• Strong leadership, communication, interpersonal, and conflict resolution skills.
• Proficiency with Microsoft Office Suite.
• Minimum of two years of full-time experience working at a ski resort or within a Ski & Ride School operation.
• Demonstrated ability to lead teams, develop staff, and foster collaboration.
• Strong understanding of guest service principles and operational excellence.
• Experience managing staffing levels and labor utilization.
• Ability to adapt to a dynamic environment and make sound operational decisions.
• Ability to work outdoors in varied weather conditions.
• Flexible schedule, including weekends and holidays.
• Fluent verbal and written communication in English.

Responsibilities

• Oversee daily operations of Ski & Ride School programs, ensuring lesson quality, guest satisfaction, and operational excellence.
• Build positive, age-appropriate learning experiences and oversee program quality for guests of all ability levels.
• Manage daily scheduling, staffing levels, lesson assignments, and labor management to align with guest demand and financial objectives.
• Supervise Leads, Support Staff, and instructors, ensuring efficient lesson support, check-in, and check-out processes.
• Monitor and maintain the quality and consistency of instructional standards through coaching, feedback, and performance evaluation.
• Collaborate with Product Sales & Services and other resort departments to ensure appropriate instructor assignments and seamless guest experiences.
• Support and achieve guest experience goals through proactive leadership and continuous improvement initiatives.
• Resolve guest concerns and special requests utilizing company guest service standards.
• Maintain and improve indoor and outdoor Ski & Ride School facilities, including base areas, teaching terrain, and learning zones.
• Establish and review performance objectives with instructors and staff, providing regular coaching and professional development opportunities.
• Ensure instructors and staff remain knowledgeable regarding products, policies, procedures, schedules, and operational expectations.
• Model and uphold resort safety standards, mission, vision, values, and company policies.
• Communicate effectively with leadership, peers, and other departments to foster collaboration, trust, and operational success.
• Stay current with industry trends and actively participate in PSIA-AASI or equivalent professional development opportunities.
• Perform other duties as assigned.

Skills

Leadership

Communication

Guest service

Staff development

Scheduling

Education

PSIA-AASI Level I

College degree in related field

Tools

Microsoft Office

Job description

Vail Resorts is seeking an Assistant Manager of Ski & Ride School for the 2026/2027 winter season. This leadership role focuses on daily operations, lesson quality, guest satisfaction, staffing, scheduling, and staff development across all Ski & Ride School programs.

You will collaborate with resort departments to ensure seamless experiences, maintain instructional standards, and coach instructors. A minimum of two years at a ski resort and PSIA-AASI or related credentials are preferred.