Ski & Snowboard School Assistant Manager: Guest Experience

Vail Resorts; Leavenworth (WA); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Ski passes

Employee discounts

401(k) Retirement Plan

Employee Assistance Program

Training & development

Referral Program

Job summary

Vail Resorts in Leavenworth, WA is hiring for the Ski & Snowboard School Assistant Manager role for winter seasonal 2026/2027. You will deliver high-quality guest and employee experiences while supporting the overall success of ski and snowboard school operations.

As Assistant Manager, you will supervise program delivery, uphold PSIA/AASI standards, manage staffing to reservations and labor margins, and work with Senior and Location Managers to meet guest experience targets.

Qualifications

• High school diploma or equivalent.
• Minimum of one year working in a Ski & Snowboard School.
• Fluent in all aspects of the English language.
• Advanced to expert level skiing/ snowboarding skills.
• Must be able to work in a high alpine environment.
• Must have excellent guest service and communication skills.
• Must work well in a team.
• Must be able to work flexible schedule including weekends, nights, weekdays, holidays.
• Offers may be contingent upon a post offer background check and reference checks.

Responsibilities

• Monitor and maintain teaching quality of our Pros.
• Manage staffing to daily guest reservations and labor margins.
• Uphold and promote PSIA/AASI standards.
• Manage performance through feedback sessions, mid-season and end of season evaluations.
• Work with the Senior Managers and Location Managers to support and achieve Guest Experience targets for the success of the overall Ski & Snowboard School.
• Resolve guest complaints by utilizing guest service guidelines and accommodate special requests when appropriate.
• Understand, lead and model safety standards within the department.
• Ensure Pros are knowledgeable and adhere to company policies and procedures, and work schedules expectations.
• Data entry and administrative tasks including daily instructor timecard entry and accurate Pro scheduling.
• Communicate effectively with leadership, peers and other departments to create an environment of support and trust that will benefit staff and guests.
• Actively engage and participate in Company sponsored Leadership Development programs and opportunities, as well as continued education in-house on- and off-snow training.
• Understand, lead and model the Company’s mission, vision and values.
• Any other duties as assigned.

Skills

Fluent English

Guest service

Teamwork

Skiing/snowboarding

Education

High school diploma or equivalent

Job description

Vail Resorts in Leavenworth, WA is hiring for the Ski & Snowboard School Assistant Manager role for winter seasonal 2026/2027. You will deliver high-quality guest and employee experiences while supporting the overall success of ski and snowboard school operations.

As Assistant Manager, you will supervise program delivery, uphold PSIA/AASI standards, manage staffing to reservations and labor margins, and work with Senior and Location Managers to meet guest experience targets.