Ski School & Kids Programs Director

Alterra; Snowshoe (WV); On-site; USD 70,000 - 96,000; Full time

Benefits offered by this job

Medical Benefits – Minimal Essentials

Free skiing and snowboarding at Alterr

401k plan

Discounted lift tickets

Restaurant and retail discounts

Pro Deals from top brands

Job summary

Alterra's Snowshoe Mountain Resort is seeking a dynamic leader to oversee the Kids World, Pre-Ski School (Child Care), and Bike School programs. This pivotal role guides a talented team to deliver outstanding lessons and activities, while aligning with safety and guest-service standards.

You will recruit, train, and develop staff, update training materials, manage onboarding, and establish KPIs. The position offers on-mountain housing and comprehensive in-season perks.

Qualifications

• Experience leading child-focused ski/snowboard programs.
• PSIA/AASI Level II or comparable teaching experience preferred.
• CPR/First aid certification preferred.

Responsibilities

• Manage Bike School, Children’s Ski & Snowboard School (Kids World), and Pre-Ski School (Child Care).
• Create and update procedural and training materials.
• Establish training schedules and guidelines.
• Ensure staff meet departmental standards and child-to-staff ratios.
• Conduct regular performance audits and manage specific programming and events.
• Develop service standards, KPIs, and staff recognition programs.
• Oversee onboarding, including interviews, paperwork, and housing.
• Update handbooks and training materials.
• Collaborate on SOPs for teaching methodologies, guest services, and safety.
• Manage inventory and order supplies.
• Match instructors to roles and handle quality control.
• Support instructors with challenges and monitor performance.
• Foster high standards, open communication, and manage operations in the Director’s absence.
• Assist supervisory staff with daily duties.

Skills

Staff recruitment

Training materials

Training schedules

KPIs & standards

Onboarding

SOP collaboration

Instructor placement

Education

High School Diploma or GED

Job description

Alterra's Snowshoe Mountain Resort is seeking a dynamic leader to oversee the Kids World, Pre-Ski School (Child Care), and Bike School programs. This pivotal role guides a talented team to deliver outstanding lessons and activities, while aligning with safety and guest-service standards.

You will recruit, train, and develop staff, update training materials, manage onboarding, and establish KPIs. The position offers on-mountain housing and comprehensive in-season perks.