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Alterra's Snowshoe Mountain Resort is seeking a dynamic leader to oversee the Kids World, Pre-Ski School (Child Care), and Bike School programs. This pivotal role guides a talented team to deliver outstanding lessons and activities, while aligning with safety and guest-service standards.
You will recruit, train, and develop staff, update training materials, manage onboarding, and establish KPIs. The position offers on-mountain housing and comprehensive in-season perks.
Flex Year Round
Housing: Affordable on-mountain employee housing available for rent**.**
Work Location: 10 Snowshoe Drive, Snowshoe, WV 26209
Start Date: Middle to End of November
This is a Flex Position for 9-11 months per year; you can use your off months to travel or visit friends and family!
This position is benefit eligible after the first 30 days of employment.
Schedule: May require working early mornings, weekends, and holidays
Medical Benefits – Minimal Essentials Coverage available
Free skiing and snowboarding privileges at Alterra resorts + Discounts on Ikon Passes!
401k plan available to any employee over the age of 18
Discounted Friends and Family Lift Ticket Vouchers
50% off Snowshoe Quick Service Restaurants and 30% off Snowshoe Full Service Restaurants (excludes alcohol)
40% off Retail Merchandise and 45% off Mountain Essentials (excludes hard goods, 2 hard good sales for employees throughout winter)
Pro Deals from some of the industry’s top brands such as North Face, Darn Tough, and many many more!
Are you a dynamic leader with a passion for snow sports and childcare? Snowshoe Mountain Resort is on the hunt for an energetic and visionary individual to take charge of our Children’s Ski and Snowboard School (Kids World), Pre-Ski School (childcare), and Bike School programming.
In this pivotal role, you’ll inspire and guide our talented team, ensuring that every lesson and activity not only meets but exceeds our guests’ expectations. You’ll drive our mission forward, creating unforgettable experiences while achieving outstanding financial results.
If you’re ready to make a thrilling impact and elevate our mountain adventures, we want you on our team!
Manage Bike School, Children’s Ski & Snowboard School (Kids World), and Pre-Ski School (Child Care):
Recruit, train, and develop top-tier staff.
Create and update procedural and training materials.
Establish training schedules and guidelines.
Ensure staff meet departmental standards and child-to-staff ratios.
Conduct regular performance audits and manage specific programming and events.
Develop service standards, KPIs, and staff recognition programs.
Oversee onboarding, including interviews, paperwork, and housing.
Update handbooks and training materials.
Collaborate on SOPs for teaching methodologies, guest services, and safety.
Manage inventory and order supplies.
Match instructors to roles and handle quality control.
Support instructors with challenges and monitor performance.
Foster high standards, open communication, and manage operations in the Director’s absence.
Assist supervisory staff with daily duties.
PSIA/AASI Level II (or higher) or comparable (four years fulltime teaching experience would be comparable)
Knowledge of safety practices, CPR/first aid certification preferred