Ski & Ride Guest Relations Lead - Sales & Service

Sun Valley; Sun Valley (ID); On-site; USD 42,000 - 62,000; Full time

Job summary

Sun Valley seeks a Guest Relations and Sales Representative Lead to join the Ski & Ride team, delivering exceptional guest experiences and fostering teamwork with staff and Supervisors.

The role requires guest services and sales experience, strong communication, and ability to manage transactions, schedules, and inventory with a focus on customer satisfaction across Sun Valley locations.

Qualifications

• Guest services and sales experience.
• Interpersonal and professional communication skills.
• Computer skills – RTP and Microsoft proficiency - preferred.
• Adaptable and willing to learn, grow, and improve.
• Ability to read, write, speak, and comprehend English fluently – required.
• Must be able to work weekends and holidays, with flexible hours, throughout the season (November through April).
• Able to remain focused in an office environment for extended periods of time, often for the full shift.
• Can safely lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds.
• Engage in physical activities like standing for long periods, walking, and utilizing hands for tasks that involve gripping, handling, and reaching.

Responsibilities

• Greet and assist guests in a friendly, helpful, and respectful manner.
• Demonstrate excellent communication skills both in person, on computers, and on the phone.
• Display operational excellence by following Ski and Ride policies and procedures.
• Confidently sell Ski and Ride lessons and lift ticket products based on guests needs.
• Maintain accurate knowledge of all lessons, specialty programs, and rate details.
• Perform cashiering duties by accurately processing transactions and adhering to company data privacy standards.
• Assist Ski and Ride Administration, Guest Services Staff, and Supervisors as needed.
• Provide information to guests about Ski and Ride and the surrounding area.
• Serve as a public relations representative for Sun Valley Resort—on and off the job.
• Comply with the Sun Valley Employee Handbook and Ski/Snowboard Procedures.
• Champion teamwork and cooperate with all Sun Valley employees and co-workers in performing their duties.
• Assist in training and maintaining skills across the sales team.
• Work closely with the supervisor team
• Track opening and closing duties as well as taking operational notes.
• Responsible for greater product inventory control and communicating changes to the sales team
• Able to assist with instructor scheduling changes and deeper problem solving behind the desk.
• Able to coach other desk staff and be the first go to for assistance from sales representatives
• Complete transactions accurately and in a timely manner
• Perform other jobs and responsibilities as assigned.

Skills

Guest services

Sales experience

Interpersonal communication

English fluency

Tools

RTP

Microsoft Office

Job description

Sun Valley seeks a Guest Relations and Sales Representative Lead to join the Ski & Ride team, delivering exceptional guest experiences and fostering teamwork with staff and Supervisors.

The role requires guest services and sales experience, strong communication, and ability to manage transactions, schedules, and inventory with a focus on customer satisfaction across Sun Valley locations.