Ski Rental Specialist — Elevate Guest Experience

Mt. Bachelor LLC.; Bend (OR); Hybrid; USD 19,000 - 27,000; Full time

Benefits offered by this job

Season pass

Dependent pass

Friends & family passes

Transportation provided

Resort discounts

Housing program

401k matching

Daycare onsite

Brand discounts

IKON access

PowDR access

Job summary

Mt. Bachelor is seeking friendly Rental Shop staff to deliver an exceptional guest experience by properly fitting ski and snowboard equipment and guiding guests to suitable services and terrain based on ability.

The role emphasizes safety, attention to detail, and guest-facing interaction throughout a fast-paced day. Applicants should have basic knowledge of equipment, a passion for service, and be willing to work indoors with occasional snow removal.

Qualifications

• High School or equivalent required.
• Minimum 1 year in customer service, retail, hospitality, or related field.
• Must pass certification test with binding manufacturers.

Responsibilities

• Create an exceptional guest experience with friendly, knowledgeable service.
• Accurately fit guests with ski/snowboard boots and rental equipment safely.
• Maintain basic understanding of ski/snowboard equipment and safety.
• Educate guests about mountain services and recommend lifts/terrain by ability.
• Work indoors with occasional outdoor tasks including snow removal and rack movement.
• Wear required uniform and stay guest-facing throughout shift.
• Be able to stand up to eight hours and work at multiple rental locations.

Skills

Customer service

Retail

Hospitality

Guest service

Communication

Education

High School Diploma or Equivalent

Job description

Mt. Bachelor is seeking friendly Rental Shop staff to deliver an exceptional guest experience by properly fitting ski and snowboard equipment and guiding guests to suitable services and terrain based on ability.

The role emphasizes safety, attention to detail, and guest-facing interaction throughout a fast-paced day. Applicants should have basic knowledge of equipment, a passion for service, and be willing to work indoors with occasional snow removal.