Ski & Snowboard Rental Specialist — Guest Experience

Hatley Pointe; North Carolina; On-site; USD 17,000 - 22,000; Full time

Job summary

Hatley Pointe in Mars Hill, NC is seeking a Rental Attendant to welcome guests and guide them through the equipment rental experience. You will fit and adjust boots, skis, and boards, check gear in and out, and keep the rental area clean in a fast-paced mountain environment.

The role suits someone who enjoys working with people, staying active, and can stand for long periods, lift up to 40 lbs, and work weekends/holidays during peak season (mid-December through early January).

Qualifications

• Positive attitude and strong customer service skills.
• Ability to work well in a busy, team-oriented environment.
• Basic mechanical or equipment-handling skills a plus (training provided).
• Must be able to stand for extended periods and lift up to 40 lbs.
• Willingness to work weekends, holidays, and during peak periods (mid-December through early January).

Responsibilities

• Welcome guests and assist them through the rental process with friendly, knowledgeable service.
• Fit and adjust ski and snowboard boots, skis, and boards according to guest size, ability level, and safety standards.
• Check equipment in and out accurately and efficiently using resort systems.
• Inspect returned gear for damage and perform light cleaning or organization as needed.
• Maintain a clean, orderly rental area and help keep gear in top condition.
• Communicate clearly with other team members to ensure smooth guest flow during busy times.
• Cross train within all areas of rentals including ski valet, helmets, and bibs.
• Provide basic information about mountain conditions, safety practices, and resort amenities.
• Uphold Hatley Pointe’s standards of guest service, safety, and teamwork.

Skills

Customer service

Teamwork

Equipment handling

Lifting 40 lbs

Job description

Hatley Pointe in Mars Hill, NC is seeking a Rental Attendant to welcome guests and guide them through the equipment rental experience. You will fit and adjust boots, skis, and boards, check gear in and out, and keep the rental area clean in a fast-paced mountain environment.

The role suits someone who enjoys working with people, staying active, and can stand for long periods, lift up to 40 lbs, and work weekends/holidays during peak season (mid-December through early January).