Ski Patrol Dispatch & Guest Experience Specialist

Dodge Ridge Mountain Resort; Pinecrest (CA); On-site; USD 28,000 - 41,000; Full time

Job summary

Dodge Ridge Mountain Resort seeks a Patrol Dispatch team member to answer phones, assist aid room guests, and dispatch patrollers as needed, documenting daily operations and weather and lift related events.

You will coordinate aid room activities using the 1Risk system, maintain logs, handle emergency calls, assist with patient care, and communicate with other departments while upholding safety.

Qualifications

• Must be able to read and write legibly and complete records and report forms.
• Must be aware of ski area terrain and facilities.
• Mandatory EMR (Advanced CPR/First Aid/AED).
• Preferred EMT or OEC certification.
• Must qualify through the Dodge Ridge Fleet Safety Program with a valid driver’s license and DMV record clearance to operate a snowmobile.
• Must be well groomed and present a good public image.
• Good physical condition; ability to shovel, lift and carry.
• Safety and risk oriented.
• Role requires host skills to approach guests politely and professionally.

Responsibilities

• Coordinate aid room and dispatch operations using the 1Risk dispatch system.
• Maintain patrol daily log and document weather data, lift open/close times.
• Review daily incident forms and report issues to Patrol Manager.
• Handle emergency calls and dispatch personnel.
• Assist with patient care and reporting problems.
• Inventory base patrol supplies and equipment.
• Assist with SAR documentation and lift evacuations.
• Maintain weekly summary sheet and aid room logs.
• Communicate with other departments as needed to ensure smooth operations.
• Provide timely weather and slope information to guests.

Skills

EMR CPR

Driver's license

Communication

Documentation

Education

EMT certification or OEC

Job description

Dodge Ridge Mountain Resort seeks a Patrol Dispatch team member to answer phones, assist aid room guests, and dispatch patrollers as needed, documenting daily operations and weather and lift related events.

You will coordinate aid room activities using the 1Risk system, maintain logs, handle emergency calls, assist with patient care, and communicate with other departments while upholding safety.