Ski Club Membership Lead & Member Services

Grand Hyatt; Vail (CO); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Free meals

Free parking

Sick pay

Discounted rooms

Medical Insurance

Retirement Plan

PTO

Ski Pass Bonus

Job summary

Grand Hyatt Vail is seeking a dynamic Membership Sales & Member Services Manager to lead the growth of our exclusive Ski Club. You will generate new memberships, retain current members, and deliver a personalized luxury experience that exceeds expectations.

The ideal candidate brings a polished hospitality background, strong sales drive, and exceptional customer service. This role emphasizes relationship-building, events, and revenue growth within Vail's premier ski community.

Qualifications

• Bachelor's degree in Hospitality, Business, Marketing, Recreation Management, or related field preferred.
• Minimum 3 years of sales, hospitality, membership, luxury club, ski resort, or CRM experience.
• Proven success achieving sales goals and revenue targets.
• Excellent communication, networking, and presentation skills.
• Strong organisational and administrative abilities.
• Proficiency with Microsoft Office and CRM systems.
• Experience in luxury hospitality, country clubs, private clubs, ski resorts, or membership organisations is preferred.

Responsibilities

• Membership Sales & Business Development for Ski Club.
• Proactively generate and convert new Ski Club memberships through prospecting, referrals, local networking, events, and on-resort opportunities.
• Conduct tours and presentations highlighting Ski Club benefits, facilities, and services.
• Build relationships with local businesses, residents, second-home owners, and visitors who are potential members.
• Achieve monthly, quarterly, and annual membership sales goals.
• Maintain an active sales pipeline and accurately track prospects through the CRM system.
• Participate in membership events, open houses, and promotional activities to drive enrolment.

Skills

Relationship Building

Luxury Service

Sales

CRM Systems

Microsoft Office

Communication

Networking

Presentation Skills

Education

Bachelor's degree in Hospitality, Business, Marketing, Recreation Management, or related field

Job description

Grand Hyatt Vail is seeking a dynamic Membership Sales & Member Services Manager to lead the growth of our exclusive Ski Club. You will generate new memberships, retain current members, and deliver a personalized luxury experience that exceeds expectations.

The ideal candidate brings a polished hospitality background, strong sales drive, and exceptional customer service. This role emphasizes relationship-building, events, and revenue growth within Vail's premier ski community.