Membership Director

The Hermitage Club; Wilmington (VT); On-site; USD 85,000 - 90,000; Full time

Job summary

The Hermitage Club, Wilmington, VT, is seeking a polished Membership Director to lead the full member experience. This full-time, executive role oversees membership sales, onboarding, engagement, service, and a member-facing team in a luxury private resort setting.

You will guide prospective members through the sales process, coordinate with departments, and ensure a warm, confidential, concierge-style service culture. Private club experience is preferred.

Qualifications

• Experience in private clubs, luxury hospitality, or membership sales.
• Strong relationship-building, sales, communication, and service recovery skills.
• Ability to lead, coach, and support a member-facing team.
• Attention to detail and ability to manage multiple priorities.
• Comfortable with CRM or club management systems.
• Willingness to work weekends, holidays, evenings, and peak seasons.

Responsibilities

• Lead the full membership experience from inquiry through onboarding, engagement, and retention.
• Manage membership sales process including follow-up, tours, applications, referrals, pipeline.
• Provide concierge-style support for members and families with prompt, professional service.
• Supervise and coach the Member Services Manager and service team.
• Serve as primary Club ambassador for members and prospective members.
• Coordinate member needs with departments across the Club.
• Lead new member onboarding and connect members to amenities and events.
• Track membership activity, trends, engagement, resignations, referrals, opportunities.
• Support member events and seasonal communications.
• Maintain confidentiality and professionalism in all matters.

Skills

Relationship building

Sales

Communication

Service recovery

Leadership

CRM Software

Tools

CRM software

Job description

Job Details. Location: Wilmington, VT 05363. Position: Full Time. Salary: $85,000 – $90,000 per year. Category: Executive. The Hermitage Club at Haystack Mountain, a premier private, member‑owned ski resort in Vermont’s Green Mountains, is seeking a highly polished and service‑driven Membership Director to lead the full member experience.

This is a unique opportunity for a hospitality professional who understands that exceptional service is personal, thoughtful, and anticipatory. The Membership Director will serve as a visible ambassador for the Club, guiding prospective members through the sales process while also overseeing the ongoing member experience in a concierge‑style manner.

This role is ideal for someone who enjoys building relationships, creating seamless service experiences, leading a member‑facing team, and helping members feel genuinely known, welcomed, and cared for.

The Membership Director will oversee membership sales, prospect communication, new member onboarding, member engagement, service recovery, and day‑to‑day member support. This position will also supervise the Member Services Manager and help set the tone for a warm, responsive, and highly professional member service culture.

Working closely with Club leadership and departments including Food & Beverage, Events, Mountain Operations, Ski School, Retail, Spa, Finance, and Facilities, the Membership Director will ensure that member needs are anticipated, communicated, and followed through with care.

Key Responsibilities

• Lead the full membership experience, from prospect inquiry through onboarding, engagement, and retention.
• Manage the membership sales process, including prospect follow‑up, tours, applications, referrals, and pipeline tracking.
• Provide concierge‑style support for members and their families, ensuring requests are handled promptly, professionally, and thoughtfully.
• Supervise, coach, and support the Member Services Manager and member‑facing service team.
• Serve as a primary Club ambassador and trusted point of contact for members, guests, and prospective members.
• Partner with departments across the Club to coordinate member needs, special requests, events, communications, and service expectations.
• Lead new member onboarding and help members become connected to Club amenities, events, and services.
• Track membership activity, prospect trends, member engagement, resignations, referrals, and service opportunities.
• Support Member / Club Events, seasonal communications, and member engagement initiatives.
• Maintain confidentiality, discretion, and professionalism in all member‑related matters.

Qualifications

• Experience in private clubs, luxury hospitality, resorts, membership sales, concierge service, or member relations preferred.
• Strong relationship‑building, sales, communication, and service recovery skills.
• Proven ability to lead, coach, and support a member‑facing team.
• Excellent attention to detail and ability to manage multiple priorities.
• Comfortable working with CRM, membership, or club management systems.
• High level of discretion and professionalism.
• Ability to work weekends, holidays, evenings, and peak seasonal periods as needed.

Why Join The Hermitage Club?

The Membership Director will play a central role in shaping how members experience The Hermitage Club. This position offers the opportunity to build meaningful relationships, lead an important department, support membership growth, and help create a service culture that reflects the warmth, care, and excellence expected in a premier private resort community.

The Hermitage Club is an equal opportunity employer.