Ski-Resort Front Office Leader | Guest Experience

Hyatt Taleo; Vail (CO); On-site; USD 59,000 - 73,000; Full time

Benefits offered by this job

Free meals for shifts

Free parking on-site

Sick pay and PTO

Hotel room discounts

Health, dental, vision insurance

Retirement savings plan

End of Season Ski Pass Bonus

Worldwide Hyatt opportunities

Job summary

Grand Hyatt Vail is seeking a Front Office Manager to lead the Rooms Division, train staff, manage inter‑department communications, and schedule teams. The role requires strong leadership, attention to detail, and guest‑focused service in a premier ski resort setting.

Starting pay is competitive with experience, and actual compensation will reflect performance and seniority within the Front Office. This is a full‑time, on‑site position at Grand Hyatt Vail in Colorado.

Qualifications

• 4+ years of progressive hotel Rooms Management experience.
• Opening hotels experience preferred; service-oriented style with professional presentations skills.
• Hotel/Hospitality degree an asset.
• Strong energy, entrepreneurial spirit, motivational leader, effective communicator.
• Excellent written and verbal English communication.
• Proficient in Microsoft Word and Excel.
• Strong organizational, interpersonal and administrative skills.

Responsibilities

• Responsible for short and long term planning and the management of the hotel’s Front Office operations.
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans.
• Maintain guest room inventory.
• Perform all tasks of a Front Office Staff as needed to facilitate service.
• Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas.
• Ensure all operations and cash handling are done per policies and procedures.
• Ensure OSHA and ADA policies are adhered to.
• Coach and counsel employees to reflect Hyatt Service Standards and Procedures.
• Analyze, investigate, and resolve guest complaints.
• Ensures proper staffing levels for customer service goals.
• Assure all safety and security policies and procedures are followed.
• Work closely with vendors to assure proper pricing, delivery, and maintenance.

Skills

Rooms management

Staff leadership

Customer service

Budgeting

Staff scheduling

English proficiency

MS Word

MS Excel

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Microsoft Excel

Job description

Grand Hyatt Vail is seeking a Front Office Manager to lead the Rooms Division, train staff, manage inter‑department communications, and schedule teams. The role requires strong leadership, attention to detail, and guest‑focused service in a premier ski resort setting.

Starting pay is competitive with experience, and actual compensation will reflect performance and seniority within the Front Office. This is a full‑time, on‑site position at Grand Hyatt Vail in Colorado.