Front Office Supervisor - Ski-Resort Guest Experience Lead

Grand Hyatt; Vail (CO); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Free meals

Free parking

Sick leave

Discounted hotel stays

Health insurance

Retirement savings plan

Job summary

Grand Hyatt Vail is seeking a Front Office Supervisor to oversee guest registration, promote hotel services, and ensure a seamless arrival experience. This role leads front desk agents, coaches staff, and may involve scheduling, payroll and interviewing responsibilities.

Based at the Vail resort, the position offers opportunities to work with Hyatt colleagues across locations and contribute to memorable guest experiences in a fast-paced environment.

Qualifications

• Experience and a thorough understanding of Front Office operations.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• A true desire to satisfy the needs of others in a fast paced environment.

Responsibilities

• Front Office Supervisors lead the agents responsible for the guest registration process and communication of hotel services and promotions.
• Other duties may include processing forms of payment and responding to guest inquiries.
• The role may include training, scheduling, payroll and interviewing responsibilities.

Skills

Front Office operations

Verbal communication

Written communication

Job description

Grand Hyatt Vail is seeking a Front Office Supervisor to oversee guest registration, promote hotel services, and ensure a seamless arrival experience. This role leads front desk agents, coaches staff, and may involve scheduling, payroll and interviewing responsibilities.

Based at the Vail resort, the position offers opportunities to work with Hyatt colleagues across locations and contribute to memorable guest experiences in a fast-paced environment.