Skating Rink Operations Lead (Assistant Manager)

Splendora-Independent-School-District

Splendora (TX)

On-site

USD 17,000 - 19,000

Full time

14 days+

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Job summary

Splendora-Independent-School-District's Skating Rink is seeking a Skating Rink Assistant Manager to support daily operations, supervise staff, and ensure a safe, welcoming environment for guests. You will assist with admissions, concessions, skate rental, parties and events, and enforce rink policies; you may lead the facility in the General Manager's absence.

The role requires strong customer service, leadership, and problem-solving, with a focus on safety and efficient, friendly service for

Qualifications

High school diploma or equivalent preferred.
Experience in customer service, recreation, hospitality, entertainment, retail, food service, or similar environment preferred.
Previous supervisory or leadership experience preferred.
Ability to provide excellent customer service in a fast-paced environment.
Ability to supervise employees and provide clear instructions and feedback.
Strong communication, organization, and problem-solving skills.
Ability to work effectively with children, teens, adults, families, and large groups.

Responsibilities

Assist the General Manager with the daily operation of the skating rink.
Serve as Manager on Duty when assigned and assume responsibility for facility operations in the General Manager's absence.
Open and close the facility according to established procedures.
Help supervise, direct, and support rink employees during assigned shifts.
Assign workstations and duties and ensure employees remain productive throughout their shifts.
Assist with training new employees on job duties, customer service expectations, safety procedures, and rink policies.
Model professional behavior, teamwork, reliability, and excellent customer service.
Address employee questions or concerns and promptly communicate significant personnel issues to the General Manager.
Provide friendly, professional, and responsive customer service to guests of all ages.
Greet customers and help create a positive and welcoming atmosphere.
Respond to customer questions, concerns, and complaints in a professional manner.
Resolve routine customer service issues and refer significant concerns to the General Manager when appropriate.
Help enforce facility rules consistently and respectfully.
Assist with crowd management during busy skating sessions, parties, special events, and holidays.
Monitor the skating floor and other areas of the facility to promote guest and employee safety.
Ensure rink rules and safety procedures are consistently followed.
Respond promptly to accidents, injuries, emergencies, or unsafe conditions.
Assist with incident and accident documentation as required.
Maintain awareness of building capacity, emergency exits, and emergency procedures.
Immediately report safety hazards, maintenance concerns, or damaged equipment.
Help ensure walkways, entrances, restrooms, skating areas, and public spaces remain clean and free of hazards.
Assist with admissions, skate rental, concessions, and other point-of-sale functions as needed.
Operate registers and point-of-sale systems accurately.
Handle cash, credit card transactions, refunds, and other payments in accordance with established procedures.
Assist with register counts, cash reconciliation, deposits, and end-of-shift procedures.
Protect company funds, property, keys, and confidential information.
Assist guests with skate rental and proper skate sizing.
Monitor the condition and organization of rental skates.
Ensure rental equipment is returned, cleaned, and stored appropriately.
Monitor skating sessions and help maintain an orderly skating environment.
Assist inexperienced skaters and guests when appropriate.
Help enforce skating direction, speed, conduct, and other rink safety rules.
Assist with birthday parties, private events, school events, fundraisers, group reservations, and special skating sessions.
Help ensure party rooms and reserved areas are prepared before scheduled events.
Coordinate with party hosts and other employees to ensure food, beverages, skating, and other scheduled activities occur as planned.
Communicate with customers regarding event needs and address concerns promptly.
Assist with setup and cleanup before and after events.
Assist with concession operations as needed.
Ensure food and beverage preparation areas are maintained in a clean and sanitary condition.
Monitor food inventory and communicate supply needs to management.
Ensure employees follow appropriate food-handling and sanitation procedures.
Assist with food preparation and service during busy periods when necessary.
Help maintain a clean, organized, and attractive facility.
Conduct routine walkthroughs of the skating floor, lobby, restrooms, concessions, party areas, parking areas, and other spaces.
Ensure employees complete assigned cleaning responsibilities.
Report equipment failures, facility damage, or repair needs to the General Manager.
Assist with routine operational tasks and minor facility maintenance when appropriate.
Other
Duties as assigned.
This position requires a flexible schedule based on rink operations. The Assistant Manager must be available to work a combination of: Evenings, Holidays, Special events, Private parties and group events.
Regular and reliable attendance is an essential function of the position.