SIU Administration Assistant

Argus West Investigative Services; San Diego (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Argus West Investigative Services in San Diego seeks a detail-oriented admin support colleague to join the SIU lien resolution and operations team. You will manage the lien inbox, help with case implementation, and maintain accurate case records while providing cross-functional administrative support.

The role requires strong organization, clear communication, and the ability to handle multiple tasks in a fast-paced legal and claims environment.

Qualifications

• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Proficiency with Google Workspace or Microsoft Office (Sheets/Excel).
• Experience with legal case management systems and/or Workers Compensation claim experience is a plus.
• Prior experience in lien resolution, legal support, or claims administration preferred.

Responsibilities

• Manage and monitor the Lien Inbox, ensuring timely review and response to incoming communications.
• Review referrals and complete initial lien analysis for managing files.
• Forward emails and documentation to appropriate parties, including clients, investigators, and other team members.
• Ensure case updates are documented accurately and properly.
• Open new files in case management system.
• Create updates and expense entries within lien files.

Skills

Organizational skills

Multitasking

Communication skills

Attention to detail

Prioritization

Microsoft Excel / Sheets

Tools

Google Workspace

Microsoft Office (Excel, Sheets)

Job description

We are seeking a detail-oriented individual to support our SIU lien resolution and operational team. This role is responsible for managing lien-related communications, maintaining case records, assisting with case implementation, and providing administrative and creative support across multiple internal functions. The ideal candidate is highly organized, proactive, and comfortable working in a fast-paced legal and/or claims environment.

Key Responsibilities

• Manage and monitor the Lien Inbox, ensuring timely review and response to incoming communications.
• Review referrals and complete initial lien analysis for managing files.
• Forward emails and documentation to appropriate parties, including clients, investigators, and other team members.
• Ensure case updates are documented accurately and properly
• Open new files in case management system
• Create updates and expense entries within lien files.

Reporting & Administrative Support

• Prepare and maintain the Monthly Settlement Report from clients
• Submit and track admin requests when applicable.
• Assist in implementing internal projects and operational improvements.
• Provide support on creative projects when needed.
• Social Media Posts & Platform regulation

Qualifications

• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Proficiency with Google Workspace or Microsoft Office (specifically Sheets/Excel)
• Experience with legal case management systems and/or Workers Compensation claim experience is a plus.
• Prior experience in lien resolution, legal support, or claims administration preferred.

Preferred Skills

• Problem-solving mindset and proactive work approach.
• Familiarity with workers’ compensation lien processes.
• Experience with EAMS (Electronic Adjudication Management System).
• Ability to collaborate with cross-functional teams.