SITEC - Requirements Analyst (SR) - Fort Bragg, NC

Peraton; Northern (KY); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Peraton seeks a Requirements Analyst at Fort Bragg to support SITEC-3 Enterprise Operations and Maintenance. The role bridges business needs and IT solutions, translating requirements into actionable services while collaborating with multiple stakeholders across departments and defense commands.

The ideal candidate has strong analytical and communication skills, a background in IT service management, and familiarity with ERP solutions and ServiceNow.

Qualifications

• BS + 8 years of experience OR MS + 6 years OR HS + 12 years OR AA + 10 years.
• DoD TS with SCI clearance is required.
• Experience translating requirements into operational IT solutions.
• Project management experience and knowledge of ERP solutions are a plus.

Responsibilities

• Identify business and technical problems and develop corrective actions.
• Analyze and define systems, functions and user needs.
• Design technical solutions to meet operational requirements using a broad set of tools.
• Develop and recommend policies to transition solutions from concept to operations.
• Lead projects to update and modernize existing systems based on changing needs.
• Create documentation such as policies, procedures and user guides.
• Map ITSM processes and perform gap analyses to identify improvements.
• Collaborate with stakeholders to elicit needs and create user stories and specs for ServiceNow.
• Assist in setting up workflows, dashboards, and reports; ensure alignment with objectives.
• Provide expertise in Incident, Change, Problem, Asset, Configuration and Knowledge Management.
• Lead design sessions and communicate project status with stakeholders.
• Participate in UAT, develop test cases, and create end-user training materials.

Skills

Analytical thinking

Problem solving

Effective communication

Requirements gathering

Stakeholder collaboration

Project management experience

Education

BS degree in IT/Computer Science

MS degree in IT/CS or related field

HS + 12 years experience

AA degree + 10 years experience

Tools

ServiceNow

Job description

Required

• BS + 8 years of experience OR MS + 6 years of experience OR HS with + 12 years of experience OR AA with + 10 years of experience.

• DoD TS w/ SCI is required.

Highly Desired

• ITIL Foundations OR Project+ OR Certified Associate in Project Management (CAPM) certifications or Project Management Professional (PMP)
• Background and certifications related to systems or network engineering

Peraton requires Requirements Analysts to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - 3.

Position is located at Fort Bragg, NC.

The purpose of the Special Operations Forces Information Technology Enterprise Contract(SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provideUSSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs),and its deployed forces with Operations and Maintenance (O&M) services to maintain NetworkOperations (NetOps); maintain systems and network infrastructure; provide end user andcommon device support; provide configuration, change, license, and asset management; conducttraining, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

The Requirements Analyst must be an excellent analytical thinker and problem solver, as well as effective communicator. The Requirements Analyst bridges business needs and technical solutions, analyzing processes, gathering requirements, and supporting applications to optimize IT service management. The Requirements Analyst must have a broad understanding of and experience working with translating requirements into operational solutions. Since this position works closely with colleagues in other departments, strong interpersonal and communication skills are essential. Project management experience and a strong technical and functional knowledge of the Government's preferred Enterprise Resource Planning (ERP) solutions are a plus. The Requirements Analyst must also have a thorough understanding of process improvement. The Analyst shall perform its work in accordance with policies, procedures, regulations, directives, and industry best practices.

Duties include but are not limited to:

• Identifying business and technical problems and developing corrective actions or improvements, ensuring solutions are technically sound and aligned with Enterprise capabilities and practices
• Analyzing and defining systems, functions, process and user needs
• Developing and designing technical solutions to meet unique operational requirements, leveraging a broad array of technical capabilities, tools, and services
• Developing and recommending policies and procedures to transition solutions from concept, through planning, to operations
• Leading projects to update and modernize existing systems based on changes in operational need, policy, or organizational strategy
• Creating documentation such as policies, procedures, workflows, and user guides to enhance user acceptance and system integration
• Conduct organizational studies, map current ITSM processes, and perform gap analyses to identify improvement opportunities using frameworks like ITIL and Lean
• Collaborate with stakeholders to elicit business needs, create user stories, acceptance criteria, and technical specifications for ServiceNow solutions
• Assist in setting up workflows, business rules, forms, dashboards, and reports; ensure solutions align with business objectives
• Provide expertise in Incident, Change, Problem, Asset, Configuration, and Knowledge Management
• Lead technical solution design sessions, communicate project status, and serve as a liaison between business units, IT, and development teams
• Participate in user acceptance testing (UAT), develop test cases, and create training materials for end-users