SITEC - Systems Administrator - Davis Monthan AFB, AZ

Peraton; Arizona; Hybrid; USD 80,000 - 110,000; Full time

Job summary

Peraton seeks a Systems Administrator to support the SITEC-3 Enterprise Operations and Maintenance at Davis-Monthan AFB, AZ. The role emphasizes maintaining NetOps, systems, and end-user support around the globe 24x7x365, with incident management and asset tracking.

Responsibilities include resolving end-user incidents, configuring, and deploying software, and coordinating with multiple IT groups to ensure service continuity. On-site position at the base in Arizona.

Qualifications

• Requires 6+ years with high school diploma; 4 years with AS/AA; or 2 years with BS/BA.
• Active DoD TS/SCI clearance.
• Must be DoW 8140 compliant under Work Role Code 451 - System Administrator - Intermediate.

Responsibilities

• Provides user support resolving problems using help desk tools (Remedy, MECM).
• Supports email, account creation and maintenance, desktop applications, and Gov. applications.
• Acts as POC for end user incidents and coordinates incident reports and service requests.

Skills

DoD TS/SCI clearance

System Administrator

End-user support

Tools

Remedy

MECM

VMware

ESXi

NetApp ONTAP

Job description

Required Qualifications:

• Min6 years with HS Diploma; 4 years with AS/AA; or 2 years with BS/BA.
• Active DoD TS/SCI clearance.
• Must be DoW 8140 compliant under the Work Role Code 451 - System Administrator - Intermediate level.

Peraton requiresa Systems Administrator to support the Special OperationsCommand Information Technology Enterprise Contract (SITEC) – 3.This position islocatedatDavis-Monthan AFB, AZ.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end-user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, andultimately theend-user whooperatearound the globe 24x7x365.

Roles and Responsibilities:

• Provides support to users in resolving problems using help desk center tools including Remedy, MECM, VMWare, ESXi and NetApp ONTAP.
• Supports electronic mail, account creation and maintenance, standard desktop applications, and applications developed by the Government.
• Provides EOC site/local help desk services and acts as the POC for creating, responding to, and resolving end user incidents.
• Coordinates Incident Reports and Service Request resolutions with the proper personnel at the various site locations, while tracking resolutions from initiation to conclusion on behalf of the end user.
• Creates tickets within the Remedy IT Service Management (ITSM) tool.
• Troubleshoots and repairs end user devices.
• Installs and troubleshoots software.
• Re-images hardware.
• Performs shared file access maintenance.
• Maintains accounts.
• Creates tokens.
• Resets CAC/Token pins.
• Maintains local registration authority capabilities.
• Provides information and tracking on IT Projects, ASIs, incidents, and changes that impact customers Ensuring incidents are routed and/or escalated to the appropriate support group.
• Escalates tickets to other IT support groups and/or vendor support staff.