SITEC - PC Technician - Camp Lejeune, NC

Peraton; Marine Corps Base Camp Lejeune (NC); On-site; USD 70,000 - 110,000; Full time

Job summary

Peraton is seeking a PC Technician to support the SITEC-3 contract at Camp Lejeune, NC. The role focuses on end-user device support, hardware/software installation, and incident resolution.

You will interact with USSOCOM entities, manage IMACs, configure devices, and coordinate with multiple teams to maintain NetOps readiness.

Qualifications

• Active DoD TS/SCI clearance.
• DoW 8140 compliance under Work Role Code 411 – Technical Support Specialist - Intermediate level.
• DoD 8570 IAT II Certification.
• Experience with Windows OS and O365 suite.
• Experience in hardware/software installation, configuration, and troubleshooting.
• Experience with active directory security groups, Exchange DLs, and file share permissions.

Responsibilities

• Performs end-user support for multiple components and commands.
• Manages day-to-day End User Devices and remote access.
• Troubleshoots and resolves software and network issues.
• Executes IMACs and device installations.
• Configures, tests, and maintains IT equipment.
• Plans and coordinates equipment installations and upgrades.
• Interfaces with customers to provide training and resolve issues.
• Provides IMAC services and ticket documentation using Remedy.
• Coordinates with Enterprise CSD, Helpdesk, Network, Server, and Engineering teams.
• Maintains VDI client hardware/software and USSOCOM standard image.

Skills

Windows OS

O365

Troubleshooting

Customer Service

AD security groups

Exchange DLs

File permissions

Remedy

SCCM familiarity

VDI basics

Education

HS Diploma or equivalent

AS/AA

BS/BA

Tools

Remedy

SCCM

McAfee

InTune

Forescout

Tivoli

Hypori

Job description

Required Qualifications:

• Min6 years with HS Diploma; 4 years with AS/AA; or 2 years with BS/BA.
• Active DoD TS/SCI clearance.
• Must be DoW 8140 compliant under the Work Role Code 411 – Technical Support Specialist - Intermediate level.
• DoD 8570 IAT II Certification.
• Experience with Windows OS, O365 suite of applications, basic multimedia systems, multi-functional devices, and mobile devices.
• Experience in hardware and software installation, configuration, and troubleshooting, along with strong problem-solving and customer service skills.
• Experience with active directory security group management, exchange distribution lists, and file share permission assignment.

Peraton requiresa PC Technicianto support the Special OperationsCommand Information Technology Enterprise Contract (SITEC) – 3.This position islocatedatCamp Lejeune, NC.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end-user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, andultimately theend-user whooperatearound the globe 24x7x365.

Roles and Responsibilities:

• Performs a variety of services in support of end users and/or missions for the various components and commands residing at the locations assigned and as directed by leadership.
• Manages and provides day-to-day support for End User Devices that provide local or remote access, whether using wired or wireless connectivity.
• Provides troubleshooting and resolves technical issues.
• Conducts application and data migration necessary as a result of hardware or software IMAC or re-installation.
• Troubleshoots and repairs software and network connectivity issues.
• Builds, configures, and tests IT equipment in accordance with applicable standard hardware configuration(s), software image(s), procedures, and specific requirements.
• Plans, engineers, coordinates, installs, and/or manages equipment installations.
• Recommends upgrades to and replacements in accordance with policies and procedures.
• Integrates, tests, and verifies remote access hardware and software.
• Supports approved peripheral devices.
• Interfaces directly with customers to provide training and to resolve issues related to services.
• Provides IMAC services.
• Coordinates with the Enterprise CSD, Site/Local Helpdesk, OEMS, Network, Server, Architecture, and/or Engineering and the requesting organization.
• Conducts pre-install and site surveys as necessary.
• Makes use of Remedy for receiving, documenting, and closing tickets.
• Updates management tools as required.
• Makes use of available tools to troubleshoot and resolve issues such as SCCM, McAfee, InTune, Forescout, Tivioli, and/or Hypori.
• Provides telephony instrument services including, but not limited to, provision telephones, configures and connect VoIP telephones, key secure equipment, change the usernames, enable and disable extension mobility, and activate and deactivate telephone features.
• Manages and provide day-to-day support for VDI clients.
• Integrates, tests, and verifies VDI client hardware and software with USSOCOM’s VDI standard client image.
• Recommends upgrades to and replacements for hardware and software utilized by VDI clients.