Site Support Engineer

lighting; United States; Hybrid; USD 61,000 - 89,000; Full time

Benefits offered by this job

Company subsidized benefits plan

401K retirement plan with companymatch

ESP P and other product discounts

Tuition reimbursement

Job summary

Signify is seeking a Site Support Engineer for an onsite/hybrid role in Peachtree City, GA. You will troubleshoot hardware, software, network, and end-user tech issues and act as the local IT contact, coordinating with remote service desk, infrastructure, security, and vendor teams.

The role requires a BS in Computer Science or IT, 3+ years of onsite IT support, strong Windows skills, macOS a plus, and experience with asset management and IT inventory processes.

Qualifications

• BS in Computer Science, Information Technology, or related field.
• 3+ years of onsite IT support, desktop support, field support, or service desk support.
• Strong knowledge of Windows operating systems; macOS experience is a plus.
• Experience with asset management and IT inventory processes.

Responsibilities

• Provide face-to-face technical support for employees at the office or client site.
• Troubleshoot laptops, desktops, mobile devices, printers, scanners, docking stations, monitors, and peripherals.
• Install, configure, maintain, and replace IT hardware and software and support Windows, macOS, Microsoft 365, VPN, email, collaboration tools, and business applications.
• Maintain accurate ticket updates, asset records, technical documentation, and knowledge base articles.
• Follow IT security policies, access control procedures, and data protection standards.

Skills

Onsite IT support experience

Problem solving

Communication

Education

BS in Computer Science or Information Technology

Tools

Microsoft 365

Outlook

Teams

OneDrive

SharePoint

Active Directory / Entra ID

Intune / SCCM

ServiceNow

VPN clients / Wi-Fi tools

Printers / AV equipment

Job description

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we'll transform our industry, making a lasting difference for brighter lives and a better world.

More about the role

This is an exciting job opportunity for a Site Support Engineer onsite/hybrid to join our Digital team in Peachtree City, GA.

The Site Support Engineer is responsible for troubleshooting hardware, software, network, printer, meeting room, and end-user technology issues and acts as the local IT contact for employees and works closely with remote service desk, infrastructure, security, and vendor teams.

What you'll do

• Provide face-to-face technical support for employees at the office or client site.
• Troubleshoot laptops, desktops, mobile devices, printers, scanners, docking stations, monitors, and peripherals.
• Install, configure, maintain, and replace IT hardware and software and support Windows, macOS, Microsoft 365, VPN, email, collaboration tools, and business applications.
• Maintain accurate ticket updates, asset records, technical documentation, and knowledge base articles.
• Follow IT security policies, access control procedures, and data protection standards.

More about you

• BS in Computer Science, Information Technology, or related field
• 3+ years of experience in onsite IT support, desktop support, field support, or service desk support.
• Strong knowledge of Windows operating systems; macOS experience is a plus.
• Experience with asset management and IT inventory processes.

Common Tools and Technologies

• Windows, macOS, iOS, Android
• Microsoft 365, Outlook, Teams, OneDrive, SharePoint
• Active Directory and Microsoft Entra ID
• Microsoft Intune, SCCM
• ServiceNow
• VPN clients, Wi-Fi tools, remote support tools
• Printers, scanners, meeting room systems, AV equipment

* Must be legally authorized to work in the United States without current or future company sponsorship needs.

Salary & Benefits

• Salary : $ 61,000 - $89,000 (based experience level)
• Bonus : target bonus opportunity 5%
• Benefits Overview: Company subsidized benefits plan offerings that include Medical, Health Savings Account, Dental, 401K retirement plan with company match, Employee Stock Purchase Plan (ESPP), Paid Time Off, including paid vacation, holidays/personal days, tuition reimbursement and products discounts. Ability to purchase supplemental benefits that include supplemental life insurance, dependent life insurance, vision insurance and Accidental Death & Dismemberment insurance, health care flexible spending account and dependent care flexible spending account

Our candidate profile is just a guide. We know that many talented people only apply for jobs when there is an exact match. If you don't fit all the criteria but believe this role is for you, we would very much like to hear from you.

Everything we'll do for you

You can grow a lasting career here. We'll encourage you, support you, and challenge you. We'll help you learn and progress in a way that's right for you, with coaching and mentoring along the way. We'll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace f...