Site Support Engineer

Signify; Bridgewater (MA); Hybrid; USD 73,000 - 107,000; Full time

Benefits offered by this job

Medical benefits

Health Savings Account

Dental

401K with company match

Employee Stock Purchase Plan

Paid Time Off

Tuition reimbursement

Product discounts

Job summary

Signify is hiring a Site Support Engineer to join our Digital team in Bridgewater, NJ. You will provide hands-on IT support for employees, including troubleshooting hardware, software, and network issues, while collaborating with remote service desks and vendor teams.

The role requires a BS in a related field and 3+ years of onsite IT experience, with strong Windows knowledge and familiarity with macOS as a plus. Hybrid work and comprehensive benefits are offered.

Qualifications

• BS in Computer Science, IT, or related field.
• 3+ years of onsite IT support experience.
• Strong Windows knowledge; macOS a plus.
• 2+ years with advanced IT equipment (purchasing, configuring).
• Experience with asset management and IT inventory.

Responsibilities

• Provide face-to-face technical support for employees at the office or client site.
• Troubleshoot laptops, desktops, mobile devices, printers, scanners, docking stations, monitors, and peripherals.
• Install, configure, maintain, and replace IT hardware and software and support Windows, macOS, Microsoft 365, VPN, email, collaboration tools, and business applications.
• Maintain accurate ticket updates, asset records, technical documentation, and knowledge base articles.
• Follow IT security policies, access control procedures, and data protection standards.

Skills

Onsite IT support

Troubleshooting

End-user support

Asset management

Education

BS in Computer Science/IT

Tools

Windows OS

macOS

Microsoft 365

Active Directory

Intune

SCCM

VPN

Printers/Scanners

Job description

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.

More About The Role

This is an exciting job opportunity for a Site Support Engineer onsite/hybrid to join our Digital team in Bridgewater, NJ.

The Site Support Engineer is responsible for troubleshooting hardware, software, network, printer, meeting room, and end-user technology issues and acts as the local IT contact for employees and works closely with remote service desk, infrastructure, security, and vendor teams.

What You’ll Do

• Provide face-to-face technical support for employees at the office or client site.
• Troubleshoot laptops, desktops, mobile devices, printers, scanners, docking stations, monitors, and peripherals.
• Install, configure, maintain, and replace IT hardware and software and support Windows, macOS, Microsoft 365, VPN, email, collaboration tools, and business applications.
• Maintain accurate ticket updates, asset records, technical documentation, and knowledge base articles.
• Follow IT security policies, access control procedures, and data protection standards.

More About You

• BS in Computer Science, Information Technology, or related field
• 3+ years of experience in onsite IT support, desktop support, field support, or service desk support.
• Strong knowledge of Windows operating systems; macOS experience is a plus.
• 2+ years of experience working with advanced R&D IT Equipment (purchasing, configuring, modifying)
• Experience with asset management and IT inventory processes.

Common Tools and Technologies

• Windows, macOS, iOS, Android
• Microsoft 365, Outlook, Teams, OneDrive, SharePoint
• Active Directory and Microsoft Entra ID
• Microsoft Intune, SCCM
• ServiceNow
• VPN clients, Wi-Fi tools, remote support tools
• Printers, scanners, meeting room systems, AV equipment
• Must be legally authorized to work in the United States without current or future company sponsorship needs.

Our candidate profile is just a guide. We know that many talented people only apply for jobs when there is an exact match. If you don't fit all the criteria but believe this role is for you, we would very much like to hear from you.

Salary & Benefits

Salary

$ 73,000 – $107,000 (based on experience level)

Bonus

target bonus opportunity 5%

Benefits

Overview: Company subsidized benefits plan offerings that include Medical, Health Savings Account, Dental, 401K retirement plan with company match, Employee Stock Purchase Plan (ESPP), Paid Time Off, including paid vacation, holidays/personal days, tuition reimbursement and products discounts. Ability to purchase supplemental benefits that include supplemental life insurance, dependent life insurance, vision insurance and Accidental Death & Dismemberment insurance, health care flexible spending account and dependent care flexible spending account

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.

Come join us, and together we can light up the future.