Site Supply Technician

Howard Hughes Medical Institute (HHMI); United States; On-site; USD 42,000 - 56,000; Full time

Job summary

HHMI’s Janelia Research Campus in Ashburn, VA seeks a Site Supply Technician to provide laboratory and administrative support across Shipping/Receiving, Mailroom, and Glasswash. You will ensure accurate data entry, coordinate tasks within the team, and maintain compliant operations while building strong vendor and internal relationships.

The role emphasizes hands-on tasks, attention to SOPs, and reliable coverage to support campus operations and ongoing scientific work.

Qualifications

• Strong customer service orientation and effective communication with internal/external customers.
• Accurate data entry and record-keeping to support department metrics.
• Ability to follow SOPs and maintain lab/administrative processes.
• Meticulous attention to detail in handling packages, shipments, and mail.

Responsibilities

• Execute shipping/receiving and mailroom duties with accuracy and timeliness.
• Support glasswash operations and maintain inventory of lab supplies.
• Coordinate with team and leadership, ensuring coverage and data reporting.

Skills

Customer service

Data entry

SOP adherence

Attention to detail

Communication

Job description

Primary Work Address: 19700 Helix Drive, Ashburn, VA, 20147

The Howard Hughes Medical Institute's Janelia Research Campus is a pioneering research center in Ashburn, Virginia, where scientists pursue fundamental questions in the life sciences. Our integrated teams of biologists, computational scientists, and tool-builders innovate research practices and technologies to solve biology's deepest mysteries. HHMI launched Janelia in 2006, establishing an intellectually enriching environment for scientists to do creative, collaborative, hands-on work. We share our methods, results, and tools with the scientific community.

About the role

The Site Supply Technician will provide laboratory and administrative support and services to the entire campus, working in any of the Site Supply and Service departments: Shipping/Receiving, Mailroom, and Glasswash. The Technician will effectively communicate and coordinate tasks within the team, leadership, and internal and external customers. They will perform data entry of department statistics and provide support to colleagues and leadership, including the provision of coverage. They will ensure compliance with HHMI's related policies and procedures while also maintaining constructive and collaborative relationships with all vendors, JRC, and HHMI staff. This is a hands-on role that rewards consistency and strong attention to detail. An ideal candidate is someone who is comfortable performing repetitive tasks and closely following established SOPs and procedures.

What we provide

A diverse team looking forward to exploring how your unique background, talents, and interests could contribute to the Site Supply Department's successes. A collaborative working culture that drives our science forward. A rewarding environment offering numerous opportunities for employee growth. A competitive compensation package, with comprehensive health and welfare benefits. Amenities that enhance work-life balance such as on-site childcare, a free gym, on-campus housing, social and dining spaces, and convenient shuttle bus service.

What you’ll do

• Business Unit Functions - Execute a high level of customer service in each of the Site Supply and Service functions, including but not limited to:
  • Shipping/Receiving: Physical receipt, organization, and distribution of inbound packages and freight. Collection, packaging, and processing of outbound packages and freight. Compliance with regulations and requirements for handling controlled substances. Identification and segregation of inbound chemicals. Package detail data capture (tracking number, recipient, PO number, etc.)
  • Mailroom: Collection and distribution of United States Postal Service (USPS) and interoffice packages and mail (inbound/outbound). Working knowledge of USPS regulations for handling and delivery of mail. Posting outbound mail, utilizing postage meter and online software.
  • Glasswash: Collection and delivery of glassware. Manual wash and machine loading/unloading of glassware. Sterilization of glassware and laboratory materials using autoclaves. Materials inspection for defect identification and retirement/replacement.
• Team Performance and Development: Collaborative member of the Site Supply and Service team, performing all duties as assigned. Assists team members with department coverage plans. Ability to successfully complete Hazmat Air Shipper (IATA/49) and Hazmat Ground Shipper (DOT) Certifications. Conveys positivity and exhibits professionalism when dealing with customers, colleagues, and management.
• Administrative: Attend and contribute to regularly scheduled group meetings.