Site Supervisor - Services

vwr; Oregon (WI); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO and holidays

401(k) and stock plan

Flexible spending & savings accounts

Tuition assistance

Employee incentive program

Job summary

Avantor's Lab and Production Services team seeks an experienced Site Lead to manage day-to-day operations at the Aloha, OR location, coordinating lab services, warehouse and inventory management to meet client needs.

You will drive continuous improvement, lead a supervisory team, and ensure compliant operations in a regulated environment, leveraging SAP/Workday/LIMS and advanced Excel.

Qualifications

• High School Diploma or GED required; higher education in supply chain, business, or life sciences preferred.
• 5+ years in lab services, warehouse, logistics, or inventory management operations.
• 2+ years of formal supervisory experience with direct reports and performance management responsibility.
• Experience leading operational improvement initiatives.
• Experience in client-embedded services or regulated facility environments.
• Proficiency with inventory management systems (SAP, Workday, LIMS) including reporting and analytics.
• Intermediate Excel skills incl. pivot, lookup, data analysis.
• Knowledge of Lean/Six Sigma and continuous improvement methodologies.

Responsibilities

• Own day-to-day operational delivery for the assigned site or scope.
• Set and communicate daily/weekly/monthly goals aligned to plans.
• Monitor real-time dashboards and reallocate resources to maintain service levels.
• Lead daily huddles and weekly reviews with team and client contacts.
• Escalate issues with fully developed root-cause analysis and corrective actions.
• Lead site-level continuous improvement projects and share best practices.

Skills

Team leadership

Data analysis

Lean Six Sigma

Education

High School Diploma or GED

Advanced degree preferred

Tools

SAP

Workday

LIMS

Excel

Power BI

Job description

The Opportunity

Standard Team Lead Job Description In this role, you will report to the site services manager and will work closely with the Avantor's Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Shift: Monday - Friday, 7 am - 4 pm or 8 am - 5 pm, during business hours

Location: Aloha, OR

Benefits:

Health and Wellness: Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1)

Time Off: Paid Time Off (PTO), Company-paid holidays, Choice holidays, etc.

Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount

Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance.

Recognition: Celebrate your peers and earn points to redeem on gifts and products

What we're looking for

Education: High School Diploma or GED required; Higher Education degree in supply chain, business, or life sciences preferred

Experience : 5+ years of experience in laboratory services, warehouse, logistics, or inventory management operations; 2+ years of formal supervisory experience with direct reports and full performance management responsibility

Documented experience leading operational improvement initiatives

Experience in a client-embedded services or regulated facility environment

Collaboration Tool: Microsoft Teams experience

Documented experience leading operational improvement initiatives

Experience in a client-embedded services or regulated facility environment

Proficiency with inventory management systems (SAP, Workday, LIMS, or equivalent) including reporting and analytics modules

Intermediate Excel skills including pivot tables, lookup functions and basic data analysis

Ability to analyze operational data and communicate findings to non-technical audiences

Working knowledge of continuous improvement methodologies (Lean, Six Sigma)

Preferred

Advanced Excel, Power BI or Tableau experience

Formal Lean or Six Sigma Green Belt training

Experience with Workday, Kronos/UKG or equivalent HRIS/timekeeping systems

Lean Six Sigma Green Belt

Experience in pharmaceutical, biotech, or regulated manufacturing client environments

Managing vendor relationships and coordinating third-party logistics

How you will thrive and create an impact

Avantor's Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

In this role you will:

Site Operations Leadership

• Own day-to-day operational delivery for the assigned site or functional scope, including scheduling, task prioritization, and exception management
• Set and communicate daily, weekly and monthly operational goals aligned to site and account-level plans
• Monitor real-time operational dashboards; reallocate resources proactively to maintain service levels
• Lead daily huddles and weekly operations reviews with the team and client contacts
• Serve as the escalation point of contact for operational issues during assigned shift and on-call periods
• Coordinate cross-functional responses to high-priority or high-impact customer requests

Workflow Design & Continuous Improvement

• Identify opportunities to streamline workflows, reduce non-value-added steps, and improve service quality
• Design and pilot workflow changes within authority; document and institutionalize successful improvements
• Recommend broader enhancements requiring Operations Manager or client approval, with supporting data and business case
• Lead or participate in site-level continuous improvement projects using structured problem-solving methods
• Partner with peer supervisors across the account to standardize effective practices
• Track and report improvement outcomes on productivity, quality, and client satisfaction metrics

Operational Problem Solving & Analysis

• Analyze operational data including service level reports, cycle count variances, and customer feedback to identify trends and root causes
• Develop and implement practical solutions for operational issues within scope of authority
• Escalate issues requiring broader intervention with fully developed root-cause analysis and proposed corrective actions
• Partner with Quality and Compliance teams on CAPA (Corrective and Preventive Action) activities
• Facilitate structured problem-solving sessions with the team (5-Why, Fishbone, or similar)

Performance Management & Talent Development

• Conduct performance reviews, goal setting, and development conversations for all direct reports on the Avantor HR cycle
• Identify and develop high-potential associates; maintain an active advanc