Lab Support Specialist

vwr; Vacaville (CA); On-site; USD 77,366,000 - 83,097,000; Full time

Benefits offered by this job

Medical, Dental, Vision

PTO & Holidays

401(k) & Tuition Assistance

Employee stock purchase plan

Insurance protections

Recognition program

Job summary

Avantor's Lab and Production Services team is seeking a Site Services Specialist in Vacaville, CA to support lab workflows, manage consumables, and ensure timely customer service. Monday–Friday, 6 am–2:30 pm, report to Site Services Supervisor.

Requires 3+ years in laboratory operations or related roles and a high school diploma. Proficiency with LIMS, inventory platforms, and Excel; strong organizational and communication skills; ability to work independently and as part of a team.

Qualifications

• LIMS and inventory platforms experience.
• Intermediate Microsoft Excel skills.
• Experience coordinating workflows or daily team activity.
• Strong customer service skills with a professional demeanor.
• Strong organizational skills and ability to multi-task.

Responsibilities

• Coordinate daily laboratory support workflows across the customer site, including glassware processing, media preparation, sample logistics, and equipment monitoring.
• Direct team cadence by setting priorities, sequencing tasks, and balancing workload across shifts and team members.
• Manage laboratory consumables, chemicals, reagents, and customer-supplied materials, including documenting movement and customer reporting requirements.
• Coordinate routine instrument maintenance and calibration schedules; escalate complex issues to specialists or vendors.
• Provide daily customer service functions and communicate with customer scientists regarding lab operations and service requests.
• Manage purchasing and receiving for laboratory consumables and supplies, including order entry and price/delivery issue resolution.
• Coordinate sample logistics including receipt, storage, distribution, and shipping in compliance with regulations.
• Handle hazardous materials and prepare shipping documentation per regulations.
• Train and guide associates on procedures, safety, and system use.
• Identify and lead site-level process improvements to reduce errors and improve flow.

Skills

Customer service

Organization

Teamwork

Multi-tasking

Independent worker

Communication

Education

High School Diploma or GED

Tools

Microsoft Office suite

Job description

The Opportunity

In this role, you will report to the Site Services Supervisor and will work closely with the Avantor's Lab and Production Services team of over 1,500 on- and off-site expert personnel - and our customers - to perform customized, mission-based lab work and research protocols that help return time back to science.

Hourly Range: $27 - $29

Shift: Monday - Friday, 6 am - 2:30 pm

Location: Vacaville, CA

Benefits

• Health and Wellness: Medical, Dental, Vision and Wellness programs (eligible for medical coverage on day 1)


• Time Off: Paid Time Off (PTO), and Company paid holidays,


• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount,


• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance,


• Recognition: Celebrate your peers and earn points to redeem on gifts and products.

What we're looking for

Education: High school diploma or GED is required.

Experience : 3+ years of experience in laboratory operations, customer service, or related operations within a research or laboratory environment.

Collaboration Tool: Microsoft Office suite.

Qualifications

• Working knowledge of laboratory information management systems (LIMS) and inventory platforms.


• Intermediate Microsoft Excel skills.


• Demonstrated experience coordinating workflows or directing daily team activity.


• Strong customer service skills with a professional demeanor.


• Strong organizational skills with the ability to multi-task and meet deadlines.


• Ability to work both independently and as part of a team.

Preferred

• Higher Education degree in laboratory science, chemistry, biology, business, or a related field.


• Experience supporting research, biotech, pharmaceutical, or laboratory customers.


• Familiarity with GxP, GLP, or regulated industry laboratory practices.


• Knowledge of chemical handling and hazardous materials shipping.


• Lean, Six Sigma, or continuous improvement training.

How you will thrive and create an impact

Avantor's Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

In this role you will:

• Coordinate daily laboratory support workflows across the customer site, including glassware processing, media preparation, sample logistics, and equipment monitoring.


• Direct team cadence by setting priorities, sequencing tasks, and balancing workload across shifts and team members.


• Manage laboratory consumables, chemicals, reagents, and customer-supplied materials, including documenting movement and fulfilling customer reporting requirements.


• Coordinate routine instrument maintenance and calibration schedules; elevate complex issues to specialists or vendors.


• Provide daily customer service functions and communicate with customer scientists and points of contact regarding lab operations and service requests.


• Manage purchasing and receiving functions for laboratory consumables and supplies, including order entry, expediting, and resolution of pricing or delivery issues.


• Coordinate sample logistics including receipt, storage, distribution, and shipping in compliance with applicable regulations.


• Handle hazardous materials and prepare shipping documentation in compliance with applicable regulations.


• Utilize Avantor and customer computer systems (LIMS, ChemSW, customer-specific systems) to fulfill job duties.


• Train and guide associates on standard procedures, safety protocols, and laboratory system use.


• Identify and lead site-level process improvements that reduce errors, improve flow, and enhance service efficiency.


• Update and maintain Standard Operating Procedures (SOPs) and document change management.


• Meet safety, performance, and quality goals established for the site.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and