Onsite Team Lead

Avantor; Malvern (Chester County); On-site; USD 56,000 - 64,000; Full time

Benefits offered by this job

Health & Wellness programs

Paid Time Off and holidays

401(k) and stock plan options

HSA/FSA and commuter benefits

Tuition assistance

Employee stock purchase plan discount

Job summary

Avantor’s Advanced Laboratory Services site in Malvern, PA seeks a Team Lead to oversee day-to-day onsite operations and a small on-site team, coordinating SOW tasks with the customer and internal teams.

You will drive performance, develop associates, ensure SOP/SOW adherence, and provide timely reporting while maintaining safety and quality standards. Strong communication and independent initiative are essential.

Qualifications

• 2–3 years in customer service, purchasing or account management.
• Proven ability to lead associates and teams.
• GMP/GLP training is a plus; proficient with collaboration tools and ERP platforms.
• Strong customer service skills and professional attitude.

Responsibilities

• Coordinate and lead team efforts to execute SOW tasks per customer requirements.
• Coach and mentor team members to meet performance goals.
• Manage open order status, metrics, and SOPs/SOWs.
• Provide training and back up for associates to ensure continuity.
• Maintain timecards, vacations, and performance management processes.
• Create and maintain SOPs, SOWs, SPIs, and KPIs.
• Deliver customer reporting and perform data analysis for operational insights.
• Act as liaison between customer, Avantor Services and Sales.

Skills

Customer service

Purchasing

Account management

GMP training

GLP training

MS Teams

ERP systems

Communication

Independent work

Education

High school diploma or GED

Associates degree or undergrad in business/science preferred

Tools

ERP systems

Job description

The Opportunity

In this role, you will report to the Onsite Manager and will work closely with the Avantor’s Advanced Laboratory Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Location: Malvern, PA

Shift: Monday–Friday 7:00 am -3:30 pm

Hourly Pay Range: $27.00 - $31.00

Benefits

• Health and Wellness: Medical, Dental, Vision and Wellness programs
• Time Off: Paid Time Off (PTO), Company paid holidays, Choice holidays etc.
• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance

Education and Experience

Education: High school diploma or GED required; Associates degree or undergraduate degree in business or science related field is preferred

Experience: 2-3 years of equivalent experience in customer service, purchasing, or account management. Proven experience in managing associates and leading teams effectively preferred GMP and GLP training is considered a plus. Proficient in collaboration tools, with preferred experience using Microsoft Teams. Familiar with Information Access systems and ERP platforms. Demonstrates excellent customer service skills and maintains a professional, can-do attitude. Basic understanding of purchasing processes and inventory management principles. Strong commitment to safety, quality, and strict adherence to established protocols, policies, and procedures. Highly adaptable and flexible, with the ability to manage multiple tasks efficiently. Self-motivated and capable of working independently with a proactive, forward-thinking mindset. Skilled in troubleshooting and resolving issues effectively. Strong verbal and written communication skills, with the ability to collaborate across departments and engage with customers. Knowledgeable in applying and administering company policies consistently. Able to make sound business decisions with minimal guidance from management.

How you will thrive and create an impact

Avantor’s Advanced Laboratory Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

The Team Lead is responsible for overseeing the day-to-day operations of the onsite Scope of Work (SOW) in alignment with customer requirements at the customer location. This role supports and leads a small team of Avantor on-site personnel, serving as the primary point of contact for the customer.

Responsibilities

In this role you will:

• Coordinate and lead team efforts to execute tasks outlined in the SOW based on customer requirements.
• Coach and motivate team members to meet or exceed performance goals, fostering individual and team development through mentoring.
• Manage open order status reports, departmental metrics, and maintain SOPs/SOWs.
• Provide training and serve as a backup for associates to ensure continuity of operations.
• Perform administrative duties including timecard review, vacation scheduling, and contributing to performance management.
• Create and maintain documentation such as SOPs, SOWs, SPIs, and KPIs.
• Deliver customer reporting and conduct data analysis to support operational insights.
• Act as a liaison between the customer, Avantor Services, and Avantor Sales to ensure alignment and satisfaction.
• Perform additional duties as assigned to support team and customer success.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Why Avantor?

Avantor is proud to be an equal opportunity employer.

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life‑changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world.

EEO Statement

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor.

We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information.

Requests for accommodation will be considered on a case-by-case basis.

Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

Privacy Policy

We will use the personal information that you have submitted to us in order to consider your application for the relevant role. Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

3rd Party Non‑Solicitation Policy

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Avantor®, a Fortune 500 company, is a leading global provider of mission‑critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries. Our portfolio is used in virtually every stage of the most important research, development and production activities in the industries we serve. One of our greatest strengths comes from having a global infrastructure that is strategically located to support the needs of our customers. Our global footprint enables us to serve more than 225,000 customer locations and gives us extensive access to research laboratories and scientists in more than 180 countries. We set science in motion to create a better world.