Site Supervisor - Services

Avantor; Oregon (WI); On-site; USD 85,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

PTO and holidays

401(k) with company match

Tuition assistance

Employee stock purchase plan

Job summary

Avantor’s Lab and Production Services team is seeking a Site Lead to oversee day-to-day operations at the Oregon site, including scheduling, prioritization, and escalation handling. You will drive process improvements, coordinate cross-functional responses, and lead continuous improvement projects to enhance service quality and client satisfaction.

You will partner with Quality, Compliance, and HR to manage performance, develop staff, and maintain safety standards while coordinating with vendors

Qualifications

• High school diploma or GED required; higher ed in supply chain, business or life sciences preferred.
• 5+ years in laboratory services, warehouse, logistics or inventory management operations.
• 2+ years supervisory experience with direct reports and performance management responsibility.
• Experience leading operational improvement initiatives.
• Experience in client-embedded services or regulated facility environments.

Responsibilities

• Own day-to-day site operations delivery, including scheduling and prioritization.
• Lead daily huddles and weekly operations reviews with client contacts.
• Coordinate cross-functional responses to high-priority client requests.
• Design and pilot workflow changes; document and institutionalize improvements.
• Lead site-level continuous improvement projects using structured methods.
• Perform root-cause analysis and implement corrective actions with CAPA involvement.
• Manage performance reviews, development plans and hiring activities for the team.
• Coordinate inbound deliveries and manage vendor performance on-site.
• Lead regular client operational reviews and audits; report on SLAs.

Skills

Lean Six Sigma Green Belt

Power BI

Tableau

Advanced Excel

Data analysis

SAP

Workday

LIMS

Kronos/UKG

SAP reporting

Root cause analysis

Vendor management

Inventory management

Education

High school diploma or GED

Supply chain degree

Business degree

Life sciences degree

Tools

SAP

Workday

LIMS

Excel

Job description

The Opportunity:Standard Team Lead Job DescriptionIn this role, you will report to the site services manager and will work closely with the Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.Shift: Monday - Friday, 7 am - 4 pm or 8 am - 5 pm, during business hoursLocation: Aloha, ORBenefits:Health and Wellness: Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1)Time Off: Paid Time Off (PTO), Company-paid holidays, Choice holidays, etc.Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discountAdded Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance.Recognition: Celebrate your peers and earn points to redeem on gifts and productsWhat we’re looking forEducation: High School Diploma or GED required; Higher Education degree in supply chain, business, or life sciences preferredExperience : 5+ years of experience in laboratory services, warehouse, logistics, or inventory management operations; 2+ years of formal supervisory experience with direct reports and full performance management responsibilityDocumented experience leading operational improvement initiativesExperience in a client-embedded services or regulated facility environmentCollaboration Tool: Microsoft Teams experienceDocumented experience leading operational improvement initiativesExperience in a client-embedded services or regulated facility environmentProficiency with inventory management systems (SAP, Workday, LIMS, or equivalent) including reporting and analytics modulesIntermediate Excel skills including pivot tables, lookup functions and basic data analysisAbility to analyze operational data and communicate findings to non-technical audiencesWorking knowledge of continuous improvement methodologies (Lean, Six Sigma)PreferredAdvanced Excel, Power BI or Tableau experienceFormal Lean or Six Sigma Green Belt trainingExperience with Workday, Kronos/UKG or equivalent HRIS/timekeeping systemsLean Six Sigma Green BeltExperience in pharmaceutical, biotech, or regulated manufacturing client environmentsManaging vendor relationships and coordinating third-party logisticsHow you will thrive and create an impactAvantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.In this role you will:Site Operations LeadershipOwn day-to-day operational delivery for the assigned site or functional scope, including scheduling, task prioritization, and exception managementSet and communicate daily, weekly and monthly operational goals aligned to site and account-level plansMonitor real-time operational dashboards; reallocate resources proactively to maintain service levelsLead daily huddles and weekly operations reviews with the team and client contactsServe as the escalation point of contact for operational issues during assigned shift and on-call periodsCoordinate cross-functional responses to high-priority or high-impact customer requestsWorkflow Design & Continuous ImprovementIdentify opportunities to streamline workflows, reduce non-value-added steps, and improve service qualityDesign and pilot workflow changes within authority; document and institutionalize successful improvementsRecommend broader enhancements requiring Operations Manager or client approval, with supporting data and business caseLead or participate in site-level continuous improvement projects using structured problem-solving methodsPartner with peer supervisors across the account to standardize effective practicesTrack and report improvement outcomes on productivity, quality, and client satisfaction metricsOperational Problem Solving & AnalysisAnalyze operational data including service level reports, cycle count variances, and customer feedback to identify trends and root causesDevelop and implement practical solutions for operational issues within scope of authorityEscalate issues requiring broader intervention with fully developed root-cause analysis and proposed corrective actionsPartner with Quality and Compliance teams on CAPA (Corrective and Preventive Action) activitiesFacilitate structured problem-solving sessions with the team (5-Why, Fishbone, or similar)Performance Management & Talent DevelopmentConduct performance reviews, goal setting, and development conversations for all direct reports on the Avantor HR cycleIdentify and develop high-potential associates; maintain an active advancement pipeline for peer-level and rolesDesign and deliver team-level development activities including cross-training plans and skill-building exercisesLead or support hiring activities for associate and specialist roles; participate in interview panels for peer supervisor openingsPartner with HR on complex employee relations matters, performance improvement plans, and progressive disciplineRecognize strong performance formally and informally; nominate team members for awards and advancementVendor & External Partner CoordinationServe as the site-level point of contact for key vendors and third-party logistics partnersCoordinate inbound delivery schedules, resolve shipment exceptions, and manage vendor performance issues within scopeParticipate in vendor performance reviews alongside the Operations Manager and ProcurementEnsure vendor activities on-site comply with client access, safety and quality protocolsEscalate vendor performance concerns to the Operations Manager with supporting documentationClient Relationship ManagementServe as a primary day-to-day relationship holder with client lab management and site leadershipLead regular operational reviews with client stakeholders, presenting service level performance and improvement initiativesCapture, log and respond to client feedback, service requests and complaints within defined SLAsSupport account-level business reviews alongside the Operations Manager with analysis and site-specific insightsParticipate in client audits and regulatory inspections as the site operational leadSafety, Quality & Compliance OversightOwn site-level safety performance for the assigned team; lead incident investigation and CAPA implementationConduct regular documented safety walk-throughs and partner with client safety teams on joint auditsEnsure all training certifications are current across the team; prevent assignment of work to associates with lapsed qualificationsLead team engagement in hazard identification and near-miss reportingParticipate in internal Avantor quality audits and client-led compliance reviewsWorkforce Planning & Budget SupportPartner with the Operations Manager on site-level workforce planning, including headcount forecasting and schedule designReview and approve timecards, overtime, and PTO requests within approved budget parametersMonitor labor hours, overtime trends, and productivity metrics; flag variances with recommended actionsSupport preparation of site-level operating budget inputs and contribute to account-level financial reviewsManage small discretionary spend (team supplies, minor equipment) within delegated authorityAdministrative & ReportingCompile and deliver weekly and monthly site operational reports for internal and client leadershipMaintain accurate personnel records, training documentation and performance files in coordination with HRDocument and maintain site SOPs, work instructions and training materialsSupport new business proposals and site expansion activities with operational input as requestedDisclaimer:The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.Why Avantor?Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!EEO Statement:We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.For more information about equal employment opportunity protections, please view the Know Your Rights poster .Privacy Policy:We will use the personal information that you have submitted to us in order to consider your application for the relevant role.Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.3rd Party Non-Solicitation Policy:By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.