Site Supervisor, Multi-Specialty

Sutter Health; Novato (CA); On-site; USD 84,000 - 126,000; Full time

Job summary

Sutter Health in California seeks an experienced Operations Leader to supervise day-to-day operations, staffing, and patient safety across Novato and Petaluma campuses. You will set priorities, resolve issues, and drive process improvements using Lean or similar methods.

The role requires 5 years of relevant experience, a HS diploma or GED, knowledge of medical office workflows, strong leadership, and the ability to work with diverse teams in a fast-paced environment.

Qualifications

• HS Diploma or GED required.
• Minimum 5 years of relevant experience.
• Knowledge of medical office workflows and care providers.
• Strong leadership and staff supervision skills.
• Ability to implement process improvements and Lean methodologies.

Responsibilities

• Oversee day-to-day operations and staffing.
• Ensure staff coverage and performance toward goals.
• Protect patient safety and service quality.
• Collaborate to streamline workflows across departments.
• Lead cost-saving and best-practices initiatives.

Skills

Medical office workflows

Leadership

Staff management

Communication

Time management

Problem solving

Team collaboration

Adaptability

Education

HS Diploma or GED

Tools

MS Office

Job description

We are so glad you are interested in joining Sutter Health!

Organization

SPMF-Sutter Pacific Medical Foundation - North

Position Overview

Supervises and oversees the day-to-day operations, staffing and staff coverage, overall staff performance to goals, staff and patient safety and services. Ensures consistent delivery of high-value, quality care to all patient populations served. Establishes work priorities and assists staff in resolving operational issues/problems. Implements and enforces adherence to department, affiliate, operating unit, and/or system standards, policies and procedures, applicable regulatory standards, laws and regulations. Identifies and implements cost savings and best practices, using Lean or other process improvement methods and concepts. Collaborates with others to coordinate services, streamline and standardize work flows and procedures, and/or drive positive outcomes.

Position will support Novato and Petaluma Campus medical and surgical specialties.

Education

Job Description:

• HS Diploma or General Education Diploma (GED)

Typical Experience

• 5 years of recent relevant experience.

Skills And Knowledge

• Knowledge of medical office workflows and processes.
• Ability to establish and maintain cooperative working relationships with physicians and care providers.
• Solid understanding of operations and workflows and how department’s process/workflow impacts other flows or departments.
• Knowledge and understanding of applicable local, state, federal and other laws, regulations and requirements impacting department operations.
• Leadership skills, including team building, and coaching/mentoring with the ability to motivate and engage others.
• Demonstrated ability to identify and resolve technical and operational issues problems as guided by policies, and procedures, or guidance from leadership.
• Project planning, leading and implementation skills.
• Ability to build and establish effective working partnership with employees, peers and/or leaders to achieve business objectives.
• Demonstrates ability to handle confidential and sensitive issues.
• Verbal and written communication and interpersonal skills.
• Ability to handle difficult circumstances and make sound business decisions with little direction.
• Demonstrates ability to work in a dynamic and fast-paced environment with changing business priorities.
• Demonstrates organizational and time management skills, with the ability to prioritize multiple projects while delivering quality service/achieving business results.
• Demonstrates commitment to providing exceptional customer service and responding to customer needs/requests in a prompt, courteous manner.
• Demonstrates ability to work/interact with a diverse population while respecting cultural and linguistic differences.
• Ability to use essential software and applications associated with the role’s duties and responsibilities.
• Knowledge of applicable local/state/federal laws in the field of expertise.

Job Shift

Days

Schedule

Full Time

Days Of The Week

Monday - Friday

Weekend Requirements

Occasionally

Benefits

Yes

Unions

No

Position Status

Exempt

Weekly Hours

40

Employee Status

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $84,198.40 to $126,318.40 / annual salary

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.