Patient Services Lead, Onboarding & Integration Team

Sutter Health; San Francisco (CA); On-site; USD 49,000 - 68,000; Full time

Benefits offered by this job

Benefits package

Job summary

Sutter Health is seeking a Patient Services Coordinator to support and organize the overall operation of Patient Services. You will coordinate staffing and work assignments, liaise with staff, physicians and patients, and help ensure privacy, safety and regulatory compliance across locations.

The role involves travel to San Francisco and other SPMF sites, with a Monday–Friday schedule and occasional weekends.

Qualifications

• 4 years of recent relevant experience in patient services or a related field.
• Experience with Epic electronic health record system.
• Knowledge of privacy regulations and PHI handling.

Responsibilities

• Supports, coordinates and oversees the operation of Patient Services.
• Liaises between Patient Services, staff, physicians, patients and families.
• Ensures compliance with accreditation standards and regulatory requirements.
• Supports policy/procedure updates to improve workflow and quality.
• Travel across Sutter Health locations as needed.

Skills

Collaborative relationships

Teamwork

Regulatory awareness

Privacy/PHI handling

Epic experience

Education

HS Diploma or equivalent education/experience

Tools

Epic

Job description

We are so glad you are interested in joining Sutter Health!

Organization

SPMF-Sutter Pacific Medical Foundation - South

Position Overview

Supports, organizes and coordinates the overall operation of Patient Services, including staffing and work assignments of patient services representatives, assistants and interns. Supports updates to policies, procedures and protocols to streamline workflow, improve efficiency, and strengthen quality assurance. Ensures the timely delivery of services to patients and oversees the efficient operation of the department. Serves as the liaison between Patient Services and staff, physicians, patients, family and other employees. Ensures services are provided in a manner consistent with best practices, accreditation standards and State and Federal regulations. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering patient care. This role is intended for use by employees employed by an outpatient facility.

Travel & Coverage: The primary work locations will be in San Francisco. However, travel and coverage are required across all SPMF locations, including sites in Marin County, Solano County, Napa County, and East Bay locations.

Schedule: Monday–Friday, 8 AM–5 PM, with weekends as needed (subject to change)

Education

Job Description

Equivalent experience will be accepted in lieu of the required degree or diploma.

• HS Diploma or equivalent education/experience

Typical Experience

• 4 years of recent relevant experience.
• Preferred: 5 years of Patient Services experience
• Preferred: Experience with Epic
• information (PHI).
• Build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives.

Job Shift

Days

Schedule

Full Time

Shift Hours

8

Days Of The Week

Monday - Friday

Weekend Requirements

As Needed

Benefits

Yes

Unions

No

Position Status

Non-Exempt

Weekly Hours

40

Employee Status

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $35.46 to $49.64 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.