Site Supervisor – CTA

Cardiology Consultants of Philadelphia; Philadelphia (Philadelphia County); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a dedicated team at a leading cardiology organization as a Site Supervisor. This role involves optimizing patient scheduling, overseeing administrative tasks, and ensuring smooth operations within the department. You will be responsible for enhancing patient experience by managing appointment logistics and resolving issues. With a commitment to excellence, this position offers the opportunity to make a significant impact in the healthcare field while working in a supportive environment. If you are passionate about patient care and have strong leadership skills, this is the perfect opportunity for you to shine.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

401k Plan

Profit Sharing

Long-Term Disability

Generous PTO

Paid Holidays

Qualifications

• Experience in scheduling and optimizing patient appointments.
• Knowledge of insurance prior authorization processes.

Responsibilities

• Manage daily scheduling and optimize imaging appointments.
• Supervise front desk operations and ensure workflow compliance.
• Handle billing issues and assist with patient inquiries.

Skills

Scheduling Optimization

Insurance Authorization

Patient Communication

Billing and Coding

Supervisory Skills

Education

High School Diploma

Associate's Degree in Healthcare Administration

Tools

Phreesia

Medical Billing Software

Job description

Cardiology Consultants of Philadelphia is a professional medical organization committed to the healing mission of Medicine. CCP specializes in providing comprehensive cardiology care and currently has over 35 locations throughout the Philadelphia area. We are currently hiring a full-time Site Supervisor for our CTA Department.

Responsibilities

• Scheduling
  • Perform daily scheduling optimization protocols to ensure imaging schedules are at the highest capacity level possible at all times and imaging orders are scheduled correctly based on insurance approval and physician ordering.
  • Frequent review of future schedules for opportunities to bump up appointments in order to free up future slots and ensure highest capacity of arrivals for current schedules as possible.
  • Complete interval reminders to patients prior to appointment to ensure preparation compliance and prevent no shows.
  • Improve the arrival rates for imaging schedules by handling all cancellation or rescheduling requests and offering alternatives to our patients to guarantee arrival
  • Open and close schedules for Cardiac CTA Imaging Center, reschedule patients as needed, send out missed visit letters
• Orders & Admin Hold Reconciliation
  • Daily review of admin hold reports to ensure all orders have a corresponding appointment scheduled or scheduling outreach documentation to patients.
  • Develop a thorough understanding both clinical and clerical CTA imaging process details, preparations and testing overview to become a resource for patients throughout the scheduling and scanning process.
  • Maintain timely communication with ordering physicians and referring offices based on desktop messages, order notes, flags, etc
  • Reconciliation of outside reports and third party imaging overread reports and ensure reports are sent to the appropriate ordering physician
• Billing, Precerting & End of Day Duties
  • Maintain an understanding of the insurance prior authorization process in order to optimize short notice scheduling attempts and reworking of schedule for authorization delays.
  • Review of all orders and corresponding patient charts for upcoming appointments to ensure a medically necessary diagnosis is listed to prevent denial of payer reimbursement.
  • Assist in entering/coding charges, reviewing instructions for studies with patients, collecting copays, and verifying demographics.
  • Involved in post procedure billing issues that require input for resolution including Good Faith Estimates for HDHP and OOP expenses.
  • Reconcile daily copay reports in Phreesia, prepare weekly deposits and monthly deposit for CCP
  • Reconcile petty cash and prepare petty cash spreadsheet monthly
  • Verify eligibility, collect and load referrals, precertify all testing procedures
  • Enter all testing charges, serve as a first line contact for patients with billing questions
• Site Supervision
  • Assess and resolve/escalate patient issues that would delay studies including claustrophobia concerns and required pre imaging bloodwork.
  • Oversees administrative aspects of the front desk including patient scheduling, registration, and billing.
  • Ensures proper workflows are being followed by employees.
  • Supervises employees in areas assigned which includes employee training, disciplinary actions, performance evaluations and adherence to all company policies and procedures.
  • Notify Answering Service of all downtime
  • Prepare all storage items and maintain appropriate stock of supplies
  • Arrange with Office Manager or Operations Director for all staffing needs
  • Under the direction of the Office Manager or Operations Director, implement and apply all workflows are developed
  • Assist the Office Manager or Operations Director in the recruitment processing including hiring

Additional duties as required based on the site’s needs, volume and structure

Cardiology Consultants of Philadelphia provides medical, vision, dental, 401k, profit sharing, LTD, generous PTO, and paid holiday time

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